Customer Service Manager leading teams, KPIs, and order - to - cash improvements. Supporting Prollenium’s Canadian medical - device and dermal - filler operations.
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Bilingual Customer Service Representative – Group and Individual Insurance
Posted last month
About the role
- Bilingual representative supporting Medavie’s national health insurance members across Canada. Providing phone and email service, problem-solving, and member assistance remotely.
Responsibilities
- Support and service members across Canada
- Provide the highest level of customer service possible
- Effectively problem-solve member and caller needs
- Contribute positively to a team environment
- Support callers while navigating multiple applications
- Work assigned Monday-Friday evening shifts after training within 8:00 AM–9:00 PM AT operating hours
- Complete Monday-Friday, 8:00 AM–4:30 PM AT virtual training beginning on the first day
- Participate in shift bids twice per year, selecting alternate available hours based on seniority and business needs
Requirements
- High school diploma required; post-secondary or equivalent experience
- Fluently bilingual (English & French) written and spoken is required
- Strong communication skills through email and phone
- Strong attention to detail in a dynamic environment
- Ability to work independently in a remote environment
- Ability to sit while using a computer and headset for prolonged periods
- Strong technical aptitude and ability to navigate multiple applications
- Problem-solving ability and ability to learn quickly
- Designated private remote workspace with a locked door and secure perimeter
- Quiet, distraction-free workspace without conflicting responsibilities during scheduled hours
Benefits
- Monday-Friday shifts ending at 9pm AT (No overnights, No weekends!)
- Extensive virtual paid training program
- Permanent full-time position with opportunity to grow
- Flexible work arrangements and work-life balance including remote and hybrid work options
- Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day
- 100% employer-matched Defined Contribution Pension Plan
- Annual Incentive Bonus
- Paid vacation
- Gifted week of vacation in your first year
- Optional Vacation Purchase Program
- Opportunities for career development
- Supportive leadership
- Accommodations or adjustments at any stage of the recruitment process
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