Bilingual customer support specialist assisting Silk & Snow customers with sleep - product questions, orders, and deliveries. Handling phone, email, and live - chat inquiries in English and French.
About the role
- Customer Support professional reviewing documents and providing structured feedback. Contributing domain expertise to Mercor’s AI model training and evaluation projects.
Responsibilities
- Review, assess, and provide structured feedback on domain-specific documents
- Ensure document quality, accuracy, and relevance
- Contribute to high-impact evaluation projects
- Work on projects focused on training and enhancing AI systems
- Collaborate with leading researchers
Requirements
- Bachelor’s degree (minimum)
- At least 2+ years of professional experience in a relevant domain
- Experience in customer support, service delivery, or customer success roles
- Strong analytical and written communication skills
- Strong proficiency in Excel, PowerPoint, and Word
- Strong document analysis and review skills
- Attention to detail and ability to follow structured guidelines
- Based in the United States, Europe, UK or Canada
- Must not require H-1B or STEM OPT support
Benefits
- Fully remote role
- Work on your own schedule
- Weekly payments via Stripe or Wise based on services rendered
- Competitive pay
- Collaboration with leading researchers
- Opportunity to help shape the next generation of AI systems
- Referral opportunity to earn up to $640 for each successful referral (restrictions may apply)
- Reasonable accommodations upon request
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