Field Operations Associate servicing customer inventory, stocking products, and resolving onsite issues for Grainger, a North American MRO products distributor. Supporting account growth through customer service and sales opportunities.
About the role
- Insurance operations managers creating policy-processing scenarios and grading AI responses. Mercor partners with a leading AI lab to improve insurance lifecycle reasoning.
Responsibilities
- Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery
- Create processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks
- Write “golden” reference responses at experienced insurance-operations quality
- Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards
- Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions
- Provide written feedback used by the research team to improve model behavior
- Participate in onboarding office hours and calibration sessions
Requirements
- 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management
- Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention
- Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes
- Ability to translate policy and procedural requirements into precise operational steps
- Excellent written communication, process discipline, and high attention to detail
- Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions
- Bonus: Experience across multiple P&C lines or insurance platforms
- Bonus: Billing, premium audit, producer licensing, or forms-management experience
- Bonus: Experience implementing or testing a policy administration system
- Bonus: Lean, Six Sigma, project-management, or operations credential
- Bonus: Experience leading service teams or establishing operational controls
Benefits
- Earn up to $250 for each successful referral
- Minimum 20 hours per week (ideally 40+)
- Role starts immediately
- Reasonable accommodations upon request
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