Product Manager driving product evolution on a marketplace platform. Collaborating with founders and engineering teams to shape product strategy and roadmap execution.
MS
HR Virtual Agent Product Owner – HR Generative AI, Director
Posted last month
About the role
- Joining Morgan Stanley's HR Generative AI team as a Product Owner. Defining and delivering product capabilities for AI-powered HR Virtual Agent in Montreal.
Responsibilities
- Define and manage the product backlog, ensuring work reflects business needs, user feedback, and the evolution of the AskHR Virtual Agent.
- Translate requirements into clear user stories and acceptance criteria, including the data, workflow, and AI driven interactions required for a reliable employee experience.
- Partner with HR Service Delivery, Engineering, and cross-functional stakeholders to shape scope, align dependencies and guide delivery plans.
- Oversee iterative delivery of core features, including retrieval-augmented generation (RAG), structured intake flows, process automation and data-driven services to improve accuracy, routing and employee self-service.
- Leverage usage data, quality signals, and feedback to refine product features, enhance personalization, and identify opportunities for proactive agent driven automation.
- Support release planning and readiness activities, maintaining stakeholder alignment on product progress and ensuring updates adhere to content governance, data quality, and responsible use expectations for AI-driven capabilities.
Requirements
- At least 4 years' relevant experience in a product-centric environment or experience as a Product Owner or equivalent role.
- Preferred candidates will have a background in delivering AI-enabled features, complex workflow automation, or large-scale enterprise solutions.
- Ability to translate business needs into clear, actionable backlog items, with well-defined behaviors, rules, and user experience expectations.
- Comfort with Agile practices and the ability to balance near-term needs with longer-term product evolution.
- Demonstrated ability to collaborate across global, cross-functional teams to resolve priorities, manage trade-offs and drive delivery.
- Data-driven product mindset, including defining success metrics and using dashboards/analytics to spot trends, prioritize improvements, and measure impact.
- Clear written and verbal communication, including the ability to explain complex concepts in practical, accessible terms.
- Familiarity with HR service delivery processes, and HR platforms such as Workday or similar enterprise systems, and/or tools for building conversational and AI-enabled experiences (e.g., Microsoft Copilot Studio or similar) preferred.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
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