Administrative Support Clerk processing life and disability claims for Canadian financial services provider. Managing records, payments, inboxes, and continuous process improvements in a hybrid workplace.
About the role
- Service Centre Clerk performing clerical and administrative duties for Manitoba Public Insurance. Engaging with customers for various office processes and financial transactions in Winnipeg Office.
Responsibilities
- Greet customers and provides courteous and professional first point of contact.
- Perform garage triage duties, checking in customers for scheduled appointments.
- Coordinate vehicle traffic for estimating and driver testing appointments.
- Triage customer enquiries within level of authority and escalates issues or concerns to the appropriate resource.
- Assist customers in accordance with office processes, in person or on the phone.
- Receive customer or vendor calls and messages as required.
- Perform routine tasks in accordance with departmental procedures.
- Perform financial transactions, as required.
- Print Knowledge Test and Driver Testing schedules for the next business day.
- Prepare, distribute and file correspondence.
- Receive, sort, stamp, scan and distribute incoming documents.
- Operate standard office equipment.
Requirements
- High school diploma or equivalent
- One year of experience in an office and/or customer service environment
- Intermediate 2 oral French Language skills are required
Benefits
- Health benefits
- Flexible health, dental and vision plans
- Health spending account
- Travel health coverage
- Other extended health benefits such as ambulance, massage and physiotherapy
- Registered pension plan
- Group, dependent, and optional life insurance coverage
- Sick leave to cover short-term disability
- Long-term disability
- Vacation entitlement
- Maternity, parental and adoptive leaves
- Bereavement and family responsibility leaves
- Employee and family assistance program
- Mental-health programming
- Discounted gym memberships and wellness account
- Several outlets for leaders and peers to reward each other for work well done
- In-house training
- Professional development
- Educational assistance program
- Various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health
Job title
Job type
Experience level
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