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About the role
- Boutique Assistant Manager driving sales, customer service, and team performance at Nespresso’s Park Royal coffee boutique. Managing staffing, inventory, cash, compliance, and daily operations.
Responsibilities
- Achieve daily, weekly, and monthly sales and service-level targets with the team
- Maximize guest frequency, sales, and acquisition of new customers
- Maximize capsule, accessories, and machine sales
- Evaluate service quality and use mystery shopper results to implement customer-service action plans
- Motivate and instruct the team to meet operational and organizational objectives
- Recruit, hire, and motivate team members to provide exceptional customer service
- Plan, communicate, and delegate responsibilities with the Boutique Manager
- Review KPIs to identify problems, concerns, and improvement opportunities
- Implement boutique SOPs and guidelines for compliance, risk management, and health and safety
- Monitor and manage schedules
- Plan and prioritize annual sales and wage-cost targets with the Boutique Manager
- Manage staffing, monthly reports, cash, and inventory using operational tools
- Perform stock spot checks and assist with inventories and deliveries
Requirements
- 4-5 years of High-Volume Retail Management; the luxury retail space is an asset
- Demonstrated ability to prioritize and plan multiple priorities
- Strong team-building skills with a history of effective team coaching and development
- Effective time management, communication, problem-solving and analytical skills
- Passionate about coffee and sustainability
- Experience in the food or coffee space an asset
- Ability to stand for an entire working day and to repeatedly lift a maximum of 23 kgs.
Benefits
- Comprehensive total rewards benefits package including health and dental benefits that start on day one
- Massage coverage
- Pension plan with employer’s contribution
- Mental health coverage
- Health Spending Account
- Lifestyle spending Account
- Free coffee machine & monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
- Pension plan with competitive employer contributions
- Equal-opportunity, diversity, equity, inclusion, and accessibility commitments
- Accommodation support during the recruitment process
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