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About the role
- Boutique Assistant Manager leading sales, customer service and team operations for Nespresso coffee boutiques in Winnipeg. Managing KPIs, staffing, inventory and boutique performance.
Responsibilities
- Achieve daily, weekly and monthly sales and service level targets with the team
- Maximize guest frequency, sales and acquisition of new customers
- Maximize capsule, accessories and machine sales
- Evaluate service quality and use mystery shopper results to implement customer service action plans
- Implement company programs by motivating and instructing the team
- Recruit, hire and motivate the team to deliver exceptional customer service
- Plan, communicate and delegate responsibilities with the Boutique Manager
- Review KPIs and support action plan creation
- Implement SOPs and guidelines for compliance, risk management, health and safety
- Monitor and manage schedules
- Plan and prioritize annual sales and wage cost targets
- Manage staffing, monthly reports, cash and inventory
- Support stock operations through spot checks, inventories and deliveries
Requirements
- 4-5 years of High-Volume Retail Management experience
- Luxury retail experience is an asset
- Ability to prioritize and plan multiple priorities
- Strong team-building skills with a history of effective team coaching and development
- Effective time management, communication, problem-solving and analytical skills
- Passion for coffee and sustainability
- Experience in the food or coffee space is an asset
- Ability to stand for an entire working day
- Ability to repeatedly lift a maximum of 23 kgs
Benefits
- Quarterly bonus
- Comprehensive total rewards benefits package
- Health and dental benefits starting on day one
- Massage coverage
- Pension plan with employer contribution
- Mental health coverage
- Health Spending Account
- Lifestyle Spending Account
- Free coffee machine and monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
- Competitive employer pension contributions
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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