About the role

Senior Manager responsible for UX design direction and research for AI features at Netomi. Collaborating with teams to ensure a leading-edge customer experience.

Responsibilities

Shape the design direction for cutting edge AI centric features.
Create and conduct user research, interviews, and surveys.
Translate research into sitemaps, wireframes, and prototypes for Engineering team.
Impact the overall design and functionality of the Netomi platform.
Iterate to ensure a great user experience.
Collaborate closely with Product, Engineering, and Customer Success teams.

Overall 12+ years of relevant experience working as a UX designer, and 4+ Experience in B2B SaaS products/platforms, and complex enterprise platforms.
5+ years of experience working on AI, Generative AI, Agentic AI related products.
Hands on and proficient in interaction design, user testing, and user research techniques.
Strong attention to detail, data-driven using quantitative and qualitative data sources.
Ability to collaborate and communicate effectively with product managers and engineers.
Clear communication skills and ability to tell compelling stories behind design decisions.
Strong command of the English language, both written and oral.
Strong sketching skills from low-fidelity to high-fidelity mockups and prototypes.
Familiar with the latest user-centred design trends and methodologies.
Expert with Figma and/or Sketch and related tools.
Experience with UX project planning tools such as Jira, Trello, and Monday.
Working knowledge of HTML, CSS, Javascript, JQuery and other front-end markup languages.
A diverse digital portfolio showcasing interaction design, user experience, typography, etc.
Design Degree (Visual communication, Graphic Design, Interaction Design, or equivalent strong portfolio).

Netomi is an equal opportunity employer committed to diversity in the workplace.