Consultant en architecture et sécurité guidant les évaluations technologiques et les ventes de Tecsys. Traduction des enjeux infonuagiques, cybersécurité et IA en valeur d’affaires.
About the role
- AWS Solution Architect designing Amazon Connect and Salesforce contact center solutions for NeuraFlash, an AI and cloud innovation company. Leading customer discovery, architecture, ROI, and technical delivery.
Responsibilities
- Ensure customer success in building and launching Amazon Connect solutions
- Conduct technology assessments and audits to evaluate migration to the AWS Connect CCaaS platform
- Facilitate business process reviews to identify customer requirements and processes
- Educate customers on AWS value propositions and participate in architectural discussions
- Lead customer discovery, build project ROI cases, and deliver ROI presentations and estimates
- Translate customer requirements into contact center designs using AWS services and best practices
- Oversee and mentor technical teams to deliver Salesforce and AWS Cloud solutions on time, within budget, and to quality standards
- Liaise between technical teams and business stakeholders and manage expectations and priorities
- Drive best-practice contact center design throughout solution delivery
- Manage project and customer communications
- Deliver end-user training and documentation
- Lead enterprise-level projects with minimal direction from senior management
- Lead vision and strategy discussions with contact center and customer service leadership
Requirements
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with communications protocols and APIs such as WebRTC and SIP
- Hands-on scripting/coding experience, including Python, Java, C#, .NET, or Node.js
- Communication and presentation skills with executives, IT management, and customers
- API integration experience
- Strong troubleshooting and debugging skills
- Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy
- Contact center architecture knowledge
- Experience in technology/software sales, pre-sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
- Contact center product knowledge of platforms such as Genesys, Cisco, Avaya, or Twilio
- Experience with Workforce Management solutions
- Experience working with outbound dialers and campaign management
- Knowledge of Agile and Scrum software development methodologies
- AWS Cloud Practitioner Certification
- AWS Developer Associate Certification or Professional
- AWS Solution Architect Certification or Professional
- Salesforce Certified Administrator
Benefits
- Remote work opportunities
- Flexible working arrangements
- Travel opportunities, with anticipated travel commitment of up to 25% for certain roles
- Collaboration through executive town halls and company meetings
- Company celebrations and team events
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