Principal Salesforce Architect modernizing enterprise healthcare technology at PointClickCare. Designing Salesforce strategies, integrations, taxonomy, and transformation roadmaps for 30,000+ provider organizations.
About the role
- Salesforce Solution Architect creating scalable B2B Commerce solutions for NeuraFlash. Leading projects and collaborating with cross-functional teams to drive innovation in AI technologies.
Responsibilities
- Lead business process discovery sessions to define scalable, enterprise-grade Salesforce solutions aligned to customer objectives
- Own end-to-end solution architecture across Salesforce platforms (Service Cloud, Order Management, Commerce, Consumer Goods Cloud), ensuring alignment to best practices and long-term scalability
- Define and govern solution design, including data models, integrations, and system architecture, to support complex business requirements
- Provide architectural oversight throughout the full delivery lifecycle (design, build, test, deploy, and post-go-live), ensuring quality and consistency
- Drive UX and solution design strategy to deliver intuitive, efficient, and scalable user experiences
- Act as the primary technical authority and strategic advisor to both client stakeholders and internal delivery teams
- Translate business requirements into scalable technical solutions and guide development teams on implementation approach
- Lead technical design reviews and ensure adherence to architectural standards and best practices
- Own deployment strategy and release governance, including environment strategy, risk mitigation, and rollback planning
- Provide oversight on testing strategy (unit, integration, UAT), ensuring solutions meet functional and technical requirements
- Define data architecture and modeling strategies to support customizations and integrations
- Identify and proactively mitigate technical risks, ensuring successful project delivery
- Partner cross-functionally to align business and technical stakeholders, ensuring clear communication and shared objectives
- Support post-go-live strategy, including optimization, scalability planning, and continuous improvement initiatives
- Travel up to 25% for customer engagements and internal events
Requirements
- Salesforce Expertise: A minimum of 4+ years working with Salesforce, with at least 3 years specializing in B2B commerce on core, Sales, Service, Community, Marketing, and Community Clouds
- Understanding of B2B Commerce Einstein Features & Capabilities
- Understanding B2B Commerce Extensions framework
- Understanding on B2B Commerce APIs and Connect APIs
- Understanding of cross cloud use cases ( B2B, D2C, Loyalty, Revenue, Marketing)
- Understanding of Salesforce OMS
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Integration Fundamentals: Foundational understanding of integrating Salesforce with third-party platforms, including Netsuite, Avalara, Stripe, DocuSign, SureTax, Chargent, or Dynamics 365
- Experience with test-driven development
- Prior experience executing deployments and use of DevOps tools (i.e. Gearset, Prodly, Copado, etc)
- Salesforce Configuration: Proficient in Salesforce configuration, including objects, flows, Lightning components, and customizations
- Development Skills: Familiarity with Apex and Omniscript
- Data Analytics: Expertise in Salesforce reporting, dashboards, and sales performance analytics
- Excellent communication and presentation skills for a variety of audiences and situations
- Confident, self-assured, team-player, ambitious and driven
- Detail and quality oriented with the desire and ability to rapidly learn and implement new concepts, business models, and technologies
- Prior experience building technical artifacts including Salesforce configuration design documents, technical design documents.
Benefits
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
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