Customer Solutions Architect specializing in telecommunications solutions for TELUS. Driving customer success through integrated data, voice, mobility, and IoT solutions while partnering closely with Sales Executives.
About the role
- Sales Engineer at Nokia Canada driving sales through technical expertise and collaboration with Account Executives. Engaging with customers to develop optimal network solutions based on their needs.
Responsibilities
- Lead technical customer engagements and serve as the primary interface for pre-sales activities.
- Translate customer needs into network designs and solutions, utilizing Nokia's products and services.
- Develop and maintain strong relationships with customers, becoming a trusted advisor and thought leader.
- Create tailored presentations and demos, showcasing Nokia's network vision and portfolio.
- Take a leadership role in engineering efforts, designing and executing network plans in customer labs.
- Collaborate with development teams to create the best-fit offerings, ensuring an optimal solution mix.
- Make technical presentations to customers, highlighting Nokia's value proposition during sales phases.
- Contribute to and define the technical strategy for designated customers, adapting to their needs.
- Utilize excellent interpersonal skills to build rewarding customer relationships and reach technical closure on deals.
Requirements
- 5+ years of experience in a telecom carrier, equipment vendor, system integrator, or large enterprise with relevant technologies (XGS-PON, IP/MPLS, etc.).
- Exemplary customer communication skills, with the ability to facilitate technical discussions and architecture reviews.
- Bachelor's degree in Engineering, Computer Science, or a related field.
- Experience in a customer-facing role (pre-sales, consulting, delivery) is an asset.
- Knowledge of cloud computing, SDN, and CNF technologies for network agility and efficiency is preferred.
- Experience with Kubernetes, Docker, OpenShift, OpenStack, NFV, and DevOps tools is advantageous.
- Working knowledge of IP routing and OSS protocols (OSPF, ISIS, BGP, etc.) is essential.
- Familiarity with Nokia's Fixed Network, IP, and Optical portfolio is desirable.
- Experience in designing and operating Data Center Fabric Networks is a plus.
- Deep understanding of underlay and overlay networking concepts, especially BGP and EVPN/VXLAN.
Benefits
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
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