Client - Facing Digital Project Manager at Sherpa overseeing multiple event technology projects for global events. Serving as the key liaison between clients and internal teams in a fast - paced environment.
About the role
- Technical Project Manager providing support and consultancy in web performance and security projects for Akamai's clients. Responsible for customer engagement and service quality improvements.
Responsibilities
- Serving as the main point of contact for customers, leading web performance or security projects
- Partnering with business teams to ensure efficient integration, high-quality service, and ongoing customer engagement
- Identifying service improvements and address issues to enhance the quality of customer service delivery
- Communicating effectively in a customer facing role with internal and external customers and partners to share information deliverables
Requirements
- Have 5 years of relevant Project Management experience in Consulting or the IT Industry and a Bachelor's degree in Computer Science, Engineering, or related field or its equivalent
- Demonstrate experience in a customer-facing role within the Information Technology industry, including technical project delivery
- Show understanding of network technologies, web security, media technologies, and core Internet protocols such as DNS and HTTP/S
- Have experience with automation, integration, and deployment in web development or security environments; familiarity with tools like Github, Jenkins and Terraform
Benefits
- healthcare
- 401K savings plan
- company holidays
- vacation (in the form of PTO)
- sick time
- family friendly benefits including parental leave
- employee assistance program including a focus on mental and financial wellness
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