BMO lending operations associate processing bilingual loan servicing, transactions, and stakeholder requests. Supporting reporting, reconciliations, regulatory compliance, and process improvements.
About the role
- Bilingual Canada Post customer representative handling delivery, mail, rates, and service inquiries for NQX. Supporting Canadian customers through phone calls and live chat from home.
Responsibilities
- Provide customer assistance via phone and chat for delivery status, redirected mail, rates, and general service questions
- Manage multiple chats while meeting service standards
- Ramp chat concurrency from 1 chat during the first 2 days, to a maximum of 2 chats on days 3–10, and 3 chats from day 11 onward
- Handle incoming calls professionally, empathetically, and with a solution-focused attitude
- Accurately document customer interactions and follow processes while navigating multiple tools
- Adapt to evolving customer needs and support requirements across calls, chat, or both according to business demand
Requirements
- Bilingualism (French/English), interacting with French- and English-speaking people in Canada
- Answer calls in English 50% to 80% of the time
- Typing speed of 40+ WPM with accuracy
- Available to work full-time, up to 40 hours per week
- Must reside within the hiring location
- Reliable high-speed internet connection (minimum 25 MBPS)
- Dedicated, quiet workspace free of distractions
- Flexibility to work evenings and weekends
- Excellent written and spoken communication skills, with ability to de-escalate and resolve customer concerns
- Strong multitasking and problem-solving skills, with attention to detail
- Comfortable working under pressure in a fast-paced environment
- Previous customer service experience is an asset
Benefits
- Premiums for weekend hours and bilingualism
- Fully-paid training and coaching program
- Work from home – equipment provided
- Full benefits package after six months, including medical, dental, life insurance, enhanced RRSP contributions, and discounts on insurance
- Career progression opportunities to advanced roles as you gain experience
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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