Bilingual caseworker managing patient - support cases, calls, and compliance for Cencora’s Canadian pharmaceutical services. Documenting activities, reporting adverse events, and supporting healthcare stakeholders.
About the role
- Bilingual roadside assistance agent providing support to stranded clients across North America. Negotiating services and maintaining communication throughout the process.
Responsibilities
- contact customers who requested roadside assistance with courtesy and empathy
- Call providers to negotiate fair and favorable pricing for their services
- Keep customers informed by phone and chat during the process
- Maintain an accurate documentation of the actions and decisions
Requirements
- Fluently bilingual (French and English)
- Available to work Monday to Friday, from 7:00 am until midnight
- Please note that, as a 24/7 business line, you may be required to work night shifts (11:00 pm to 8:00 am) depending on business needs.
- For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space
- Ability to multi-task in a computerized environment
- Excellent communication skills - You can express yourself clearly and concisely
- Excellent attention to detail and a genuine desire to help others - customer service and problem-solving are your strengths!
- High school diploma or equivalent.
Benefits
- Hourly wage of $20.00, including a $2 bilingual bonus
- Hourly bonus for weekend work
- A night premium of $1.00/hour and a weekend premium of $0.25/hour
- A full-time or part-time work schedule
- Full benefits package after six months, including: comprehensive insurance (medical, dental and life)
- enhanced RRSP participation
- preferential pricing on insurance
- Fully paid training and an excellent support plan as you transition in your role
- Work from the comfort of your own home, equipment provided.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Delivery Manager leading SAP Business One implementation teams at Vision33, a global cloud ERP and business transformation partner. Owning delivery performance, people leadership, and commercial outcomes across Eastern Canada.
Bilingual Nurse Case Manager supporting patients, providers, and medication access for Cencora’s Innomar Strategies pharmaceutical services. Coordinating case management, therapy funding, adherence, and treatment logistics.
Bilingual Document Specialist creating accurate Group Benefits contracts and handbooks for Sun Life Canada. Partnering across teams to translate plan designs into customer - ready documents.
Bilingual BDC Representative converting inbound and outbound automotive dealership leads for Optimy.ai. Securing qualified Sales and Service appointments through AI - assisted customer engagement.
Remote bilingual Dealer Experience Advisor supporting orders, shipping, inquiries, and portals. Serving dealers for Napoleon, a Canadian home - comfort products manufacturer.
Bilingual French Mental Health Care Coordinator coordinating EFAP counselling and support services for Homewood Health, Canada’s mental health and addiction treatment provider. Conducting intake screening, risk assessments, referrals, and safety planning.
Gestionnaire bilingue supervisant trésorerie, comptes en fidéicommis et comptes fournisseurs chez McCarthy Tétrault, cabinet d’avocats canadien. Direction d’équipe et optimisation des opérations financières nationales.
BMO business banking specialist supporting bilingual Canadian small - business customers with sales, service, advice, and tailored financial solutions. Remote role serving French - and English - speaking clients.
Field Health Case Manager coordinating pharmaceutical patient support programs for patients and clinics across Quebec. Supporting enrollment, reimbursement access, clinic training, and treatment access.