Bilingual Senior Service Representative supporting BMO’s lending operations and loan servicing. Processing transactions, documentation, reports, and stakeholder requests for banking clients.
About the role
- Bilingual roadside assistance agent providing support to stranded clients across North America. Negotiating services and maintaining communication throughout the process.
Responsibilities
- contact customers who requested roadside assistance with courtesy and empathy
- Call providers to negotiate fair and favorable pricing for their services
- Keep customers informed by phone and chat during the process
- Maintain an accurate documentation of the actions and decisions
Requirements
- Fluently bilingual (French and English)
- Available to work Monday to Friday, from 7:00 am until midnight
- Please note that, as a 24/7 business line, you may be required to work night shifts (11:00 pm to 8:00 am) depending on business needs.
- For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space
- Ability to multi-task in a computerized environment
- Excellent communication skills - You can express yourself clearly and concisely
- Excellent attention to detail and a genuine desire to help others - customer service and problem-solving are your strengths!
- High school diploma or equivalent.
Benefits
- Hourly wage of $20.00, including a $2 bilingual bonus
- Hourly bonus for weekend work
- A night premium of $1.00/hour and a weekend premium of $0.25/hour
- A full-time or part-time work schedule
- Full benefits package after six months, including: comprehensive insurance (medical, dental and life)
- enhanced RRSP participation
- preferential pricing on insurance
- Fully paid training and an excellent support plan as you transition in your role
- Work from the comfort of your own home, equipment provided.
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