Bilingual caseworker managing patient - support cases, calls, and compliance for Cencora’s Canadian pharmaceutical services. Documenting activities, reporting adverse events, and supporting healthcare stakeholders.
About the role
- Bilingual Roadside Assistance Specialist providing support to drivers across North America. Responding to assistance requests and ensuring a smooth customer experience in a remote environment.
Responsibilities
- Be the lifeline for our customers – Respond with courtesy and empathy to those requesting roadside assistance.
- Negotiate with confidence – Connect with providers to secure fair and favorable service rates.
- Keep customers in the loop – Provide timely updates via phone and chat, ensuring every client feels supported.
- Ensure accuracy and trust – Maintain precise records of actions and decisions to deliver seamless service every time.
- Problem-solve quickly and effectively – Assess situations, think critically, and offer the best possible solutions under pressure.
- Stay calm under pressure – Handle stressful or emergency situations with composure and professionalism.
- Adapt and multitask – Manage multiple requests and provider communications efficiently while maintaining excellent service.
- Demonstrate strong communication skills – Explain solutions clearly and professionally to both customers and providers.
- Exhibit reliability and accountability – Consistently follow processes, meet performance standards, and take ownership of outcomes.
Requirements
- Fluently bilingual – You speak both English and Spanish with ease.
- Availability & flexibility – Able to work any schedule, 7 days a week. We have day (7:00 am to 12:00 am) and night (11:00 pm to 8:00 am) shifts to cover.
- For remote work, you must have a secure, quiet space with high-speed internet (25 MBPS minimum).
- Tech-savvy multitasker – Comfortable navigating multiple systems and handling several tasks at once.
- Educational Requirement – High school diploma or equivalent.
Benefits
- Comprehensive Benefits – After six months, enjoy medical, dental, and life insurance, enhanced RRSP participation, and preferential insurance pricing.
- Paid Training & Development – Receive a fully paid training, including ongoing support and development as you transition into your role.
- Work-from-Home – Work from the comfort of your own home, equipment provided.
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