Customer service agent managing client accounts at EV charging network company in Québec City. Engaging with clients and optimizing account management practices in a hybrid work environment.
About the role
- Bilingual Roadside Assistance Specialist helping clients across North America with roadside issues. Flexible remote work environment providing impactful customer connections.
Responsibilities
- Respond with courtesy and empathy to customers requesting roadside assistance
- Negotiate with providers to secure favorable service rates
- Maintain precise records of actions and decisions
- Handle stressful situations with professionalism
- Manage multiple requests and maintain service quality
Requirements
- Fluently bilingual in Spanish and English
- High school diploma or equivalent
- Availability to work any schedule, 7 days a week
- Tech-savvy multitasker
- Detail-oriented problem-solver
Benefits
- Medical, dental, and life insurance after six months
- Enhanced RRSP participation
- Preferential insurance pricing
- Paid training and development opportunities
- Work-from-home equipment provided
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