About the role

AI Process Consultant role at Nucleus Networks transforming operations for clients through AI solutions and workflow design. Engage directly with clients to implement strategic, measurable changes via innovative technology.

Responsibilities

Embed directly with clients to run discovery, interviewing operators across roles, observing live workflows, and mapping current-state processes that surface high-ROI opportunities for AI and automation
Build the business case for each engagement: quantify the cost of the status quo, model expected ROI and prioritize a sequenced roadmap of automation opportunities the client can act on
Design future-state workflows in detail: process diagrams, decision logic, exception handling, human-in-the-loop checkpoints, and integration touchpoints, all to a level of specificity engineering can build against
Partner with an AI Engineer throughout the build, translating client requirements into technical specs, validating outputs against business intent, and brokering trade-offs (quality vs. speed vs. cost vs. risk) in plain language
Lead change management on the client side: stakeholder alignment, communication plans, training rollout, and adoption tracking
Own the client relationship end-to-end: scope, expectations, status updates, escalations, and executive readouts
Serve as the single point of accountability for client outcomes
Run post-deployment business reviews to measure realized impact, surface follow-on opportunities, and build the case for portfolio expansion
Contribute internally by codifying reusable discovery frameworks, ROI models, workflow templates, and industry playbooks that scale across the practice.

Bachelor's degree in Business, Engineering, Operations, Economics, Computer Science, or a related field
2+ years of professional experience in management consulting, deployment strategy, technical program management, operations, or a similar client-facing strategic role
Demonstrated track record of driving complex projects to measurable outcomes in client or stakeholder-facing environments
Strong analytical foundation: comfortable with spreadsheets, ROI modeling, basic SQL, and quantitative reasoning
Python literacy is a plus but not required
Working knowledge of modern AI capabilities: You know what LLMs, agents, and RAG systems can and can't do, and the judgment to scope realistic AI solutions vs. AI theater
Ability to work independently in ambiguous, fast-moving client environments
Exceptional communication skills: You can run a discovery interview with a warehouse foreman and an executive readout with a CEO on the same day
Problem-solver who gets energy from sitting across the desk from a real operator and figuring out where the friction actually is
Willingness to travel regularly to client sites throughout Metro Vancouver or Toronto.

An award-winning culture and organization that focuses time and energy on YOU and fostering an awesome workplace
Hybrid Remote Environment
In-Person and Virtual Staff Socials – we offer an outgoing culture that provides lots of opportunities to connect with your co-workers
Competitive Salary & Annual Vacation Time
Comprehensive Benefits, including a Health Spending Account and RRSP Matching program
Birthdays off!