Trainer designing and delivering learning programs for Beneva’s insurance and financial - services teams. Supporting onboarding, skills development, compliance, and adoption of new practices.
About the role
- Customer Experience Agent supporting global clients through chat, phone, and email. Resolving platform, trading-tool, and account-process queries for OANDA, an online trading company.
Responsibilities
- Inform clients about OANDA's products and explain how to use them via live chat, phone, email, and digital platforms
- Provide troubleshooting assistance and resolve technical or procedural queries regarding platform access, trading tools, and account processes
- Maintain working knowledge of OANDA's complete line of products and services
- Manage and resolve standard cases using CRM tools such as Salesforce
- Maintain accurate documentation in ticketing systems and ensure a clear audit trail
- Adhere to operational workflows and regulatory standards for compliance and risk mitigation
- Participate in operational briefings, training, and knowledge transfer sessions
- Promote positive client relations
Requirements
- Previous experience in client-facing roles
- Active business registration (or willingness to establish one) to operate as an independent contractor in your country of residence
- Fluent English
- Native or fluent proficiency in at least one of: Mandarin, Japanese, Thai, Vietnamese, Filipino
- Excellent communication skills and positive attitude
- Passion for learning and gaining knowledge about product and service changes
- Nice to have: Experience with modern customer support infrastructure and ticketing platforms such as Salesforce and/or Zendesk
- Nice to have: Prior exposure to or experience in trading, financial markets, or handling trading-related Client inquiries
Benefits
- Fully remote role
- Flexible scheduling and coverage during weekends/ holidays on a rotational basis
- Training and knowledge transfer sessions
- Inclusive and accessible work environment
- Accommodation during the recruitment and selection process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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