Trainer designing and delivering learning programs for Beneva’s insurance and financial - services teams. Supporting onboarding, skills development, compliance, and adoption of new practices.
About the role
- Customer Experience Agent supporting OANDA’s global online trading clients. Resolving account, platform, and trading-tool queries through chat, phone, email, and digital platforms.
Responsibilities
- Inform clients about OANDA's products and explain how to use them through live chat, phone, email, and digital platforms
- Provide troubleshooting assistance and resolve technical or procedural queries about platform access, trading tools, and account processes
- Maintain working knowledge of OANDA's complete product and service line
- Manage and resolve standard cases using CRM tools such as Salesforce
- Maintain accurate documentation in ticketing systems and ensure a clear audit trail
- Follow operational workflows and regulatory standards for compliance and risk mitigation
- Participate in operational briefings, training, and knowledge-transfer sessions
- Promote positive client relations
Requirements
- Previous experience in client-facing roles
- Active business registration, or willingness to establish one, to operate as an independent contractor in the country of residence
- Fluent English
- Native or fluent proficiency in at least one of: Spanish, French, Portuguese
- Excellent communication skills and positive attitude
- Passion for learning and gaining knowledge about product and service changes
- Experience with modern customer support infrastructure and ticketing platforms such as Salesforce and/or Zendesk (nice to have)
- Prior exposure to or experience in trading, financial markets, or handling trading-related Client inquiries (nice to have)
- Flexible scheduling and rotational weekend/holiday coverage (nice to have)
Benefits
- Fully remote work arrangement
- Training and knowledge transfer sessions
- Inclusive and accessible work environment
- Accommodation support during the recruitment and selection process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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