E - commerce Design Manager leading user - centered quote - to - purchase experiences for Intact’s insurance business. Guiding product designers, experimentation, research, and digital roadmap delivery for Canadian customers.
About the role
- Software Development Team Lead at Okanagan College responsible for guiding development teams in software solutions. Leading AI integration and technical direction for institutional software systems.
Responsibilities
- Lead the full software delivery lifecycle, including architecture, development, integration, testing, deployment, and ongoing support, and serve as the technical authority for applications, APIs, and systems.
- Set and maintain development standards, coding practices, and architectural patterns that keep the codebase clean, maintainable, and scalable.
- Oversee and approve changes to production environments, including applications, integrations, configurations, and platform updates.
- Drive proof-of-concept initiatives and rapid prototyping to validate new approaches and advance the team's technical capabilities.
- Build software that integrates AI and automation capabilities, including generative AI, APIs, and intelligent workflows, where they meaningfully improve the product.
- Evaluate AI tools, frameworks, and services for practical fit and implement them as part of modern software solutions, not as standalone initiatives.
- Ensure AI-integrated features are well-engineered, tested, and maintainable, held to the same standards as any other part of the codebase.
- Identify and build automation solutions that reduce manual effort, streamline institutional workflows, and improve service delivery.
- Maintain and optimize live systems through performance tuning, reliability improvements, and proactive monitoring, and leads incident response when issues arise.
- Ensure software initiatives connect directly to Okanagan College's digital strategy, advancing priorities around learner experience, operational efficiency, and innovation.
- Collaborate with Senior Product Coordinators and Digital Experience leadership to keep technical delivery and strategic direction in sync.
- Surface technical constraints, opportunities, and capability gaps that inform product and strategy decisions.
- Partner with Senior Product Coordinators to translate product vision and user needs into well-engineered, high-impact solutions, with usability and accessibility considered from the start.
- Champions software solutions that make a tangible difference in how students learn, how staff work, and how the institution delivers services.
- Lead, mentor, and grow a team of developers by setting technical direction, reviewing work, and building a strong, collaborative team culture.
- Coordinate delivery across internal developers, contractors, and technical contributors to keep work aligned and moving.
- Promote a culture of continuous learning, quality craftsmanship, and pragmatic innovation within the team.
- Elevate development capability across the team and institution through documentation, code reviews, and hands-on technical guidance.
Requirements
- A four-year degree in Computer Science, Software Engineering, Information Systems, or a related discipline plus a minimum of 6 years of progressive, hands-on experience in software development, systems integration, cloud platforms, or enterprise architecture. An equivalent combination of education and experience may be considered.
- Demonstrated senior-level experience designing, building, and supporting software systems in production environments including applications, APIs, integrations, and automation platforms.
- Proven experience leading or coordinating technical teams setting direction, reviewing work, mentoring developers, and driving delivery in a collaborative environment.
- Strong command of modern software development practices, including cloud platforms (AWS, Azure, or GCP), DevOps, CI/CD, and contemporary architecture patterns.
- Practical experience integrating AI capabilities such as generative AI, large language models, or AI orchestration frameworks into software products as a developer and technical lead.
- A track record of translating product requirements and user needs into practical, well-engineered solutions ideally in a post-secondary, public sector, or similarly complex institutional environment (strongly preferred).
- Strong communication skills that bridge technical and non-technical audiences, with the ability to align teams around shared technical direction.
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