Director of ECommerce owning online revenue for Nitro’s SaaS document workflow platform. Improving conversion, subscriptions and customer experience through data, testing and cross - functional leadership.
About the role
- Conseiller expérience numérique faisant évoluer les parcours numériques d’assurance de Beneva. Priorisation du carnet produit et livraison de solutions libre-service pour améliorer l’expérience membre.
Responsibilities
- Maximize the value delivered by the agile team for the “I Manage” member journey in property and casualty insurance.
- Evolve digital self-service experiences by translating business priorities into concrete solutions.
- Ensure the quality, consistency, and prioritization of the product backlog.
- Break down priority features into clear, complete, and testable user stories.
- Maintain a prioritized, structured, and delivery-ready product backlog while managing dependencies and priorities.
- Align the team’s work with PI objectives, business value, and stakeholder expectations.
- Participate in agile ceremonies to support planning, delivery, and continuous improvement.
- Clarify requirements, answer questions from the delivery team, and facilitate decision-making.
- Collaborate with the Product Manager and partner teams to prepare for PI Planning, manage dependencies, and achieve train objectives.
- Ensure the functional quality of delivered solutions and compliance with acceptance criteria, the Definition of Done, and non-functional requirements.
- Serve as the product point of contact for business experts, Operations, Compliance teams, and partners.
- Analyze pain points, observed results, and opportunities for optimization.
- Contribute to the evolution of a strategic digital journey designed to simplify the member experience and increase operational efficiency.
Requirements
- Bachelor’s degree in business administration, computer science, marketing, or a related field.
- At least 10 years of experience delivering digital products, ideally in the insurance or financial services sector.
- Advanced proficiency in French and English, both spoken and written.
- Strong command of agile practices and a good understanding of the SAFe framework.
- Excellent analytical, problem-solving, and decision-making skills in complex environments.
- Demonstrated autonomy and a proven ability to influence and engage stakeholders.
- Strong communication skills and comfort explaining complex concepts to diverse audiences.
- Experience in property and casualty insurance, digital self-service, or product backlog management tools is a significant asset.
Benefits
- Equal opportunity employer
- Regular employment status
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