Enterprise CCM Technical Architect leading large - scale Customer Communications Management transformations using Quadient Inspire platform. Act as the technical authority and shape solution design while guiding engineering teams.
About the role
- Senior Microsoft 365 Platform Architect at Orchestry focusing on customer success. Working with integrations, governance, and product development in a remote-first environment.
Responsibilities
- Own technical onboarding components including API integrations, webhooks, Power Platform, Power BI, Azure Functions, and PnP provisioning.
- Participate in technical discovery to uncover integration, governance, and automation needs.
- Deliver technical enablement sessions for admins, architects, and technical SMEs.
- Create reusable assets: integration guides, scripts, diagrams, API examples, architecture patterns.
- Advise customers on programmatic setups, governance approaches, automation best practices.
- Triaging advanced issues in collaboration with Product & Engineering; provide actionable reproduction steps and context.
- Support managed evaluations: defining technical success criteria, validating configuration, reducing friction.
- Join discovery calls to understand tech requirements and translate them into solution approaches (presales).
- Configure POC environments demonstrating Orchestry’s advanced capabilities (presales).
- Maintain prototypes in Power Automate, Power BI, Agents, Azure Functions, etc. (presales).
- Contribute to RFPs, proposals, and documentation including security/compliance responses (presales).
- Maintain & optimize demo environments with rich, realistic data and advanced scenarios (presales).
- Create presales enablement: diagrams, integration patterns, competitive technical differentiators (presales).
- Own advanced troubleshooting and reduce escalations to Product/Engineering (internal enablement).
- Perform intermediate debugging and root-cause analysis (internal enablement).
- Maintain internal documentation, FAQs, and advanced troubleshooting playbooks (internal enablement).
- Create enablement pathways for CS, Sales, and Support teams (internal enablement).
Requirements
- Strong technical understanding of Microsoft 365 (SharePoint, Teams, Entra, Purview, Power Platform, Azure).
- Experience with PnP provisioning, APIs, webhooks, automation, scripting, and integration patterns.
- Ability to diagnose, debug, and resolve complex enterprise technical scenarios.
- Excellent communication skills for both technical and non-technical audiences.
- Ability to translate conceptual requirements into technical solutions and vice versa.
- Collaborative mindset — works smoothly with Product, Engineering, Sales & CS.
- Proficiency with PowerShell / PnP PowerShell for automation and enterprise provisioning (preferred).
- Experience integrating with Microsoft Graph API using SDKs and best practices (preferred).
- Solid grasp of governance/compliance requirements and Purview configuration (preferred).
- Experience building analytics solutions in Power BI and workflows in Power Automate/Azure Functions (preferred).
- Ability to leverage AI development tools (ChatGPT, Claude) for code generation, debugging, and automation (preferred).
Benefits
- Remote-first culture with flexibility and autonomy.
- A product customers genuinely love, with strong product-market fit.
- A collaborative environment that values curiosity and iteration.
- Competitive pay, equity, benefits, and perks.
- This role will be eligible to earn a variable compensation element in addition to base pay.
- The chance to shape how customers adopt and scale Orchestry’s platform.
- This role includes variable compensation in addition to base salary.
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