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About the role
- Director of Product Management responsible for managing Service Delivery operations at Equinix. Implementing strategies for B2B customer operational journeys through Product Management.
Responsibilities
- Lead a team of Product Managers, Product Owners, Process Architects, and contractors; provide leadership and direction through senior managers as the team scales
- Accountable for the performance and results of direct reports and the broader pillar team
- Drive succession planning recommendations and contribute to people development strategy
- Own performance management of team members, including disciplinary actions and hire/fire decisions and recommendations
- Lead the GPS process including assessments and Total Rewards allocations of direct reports
- Drive talent development including quarterly conversations, career pathways conversations, and individual development and growth plans
- Model Equinix Culture and Values
- Own the end-to-end operational employee & customer journey across Order Management, CPMs, Backlog Management, Terminations, and Migration Project Management
- Set vision and roadmap for Service Delivery operational maturity through the L2C transformation and beyond
- Design and standardize operational workflows across the post-sale lifecycle in partnership with the Service Delivery organization
- Own Service Delivery PI planning, capability prioritization (WSJF), and dependency management (RoAM) within SAFe cadence
- Drive cycle-time improvements and operational maturity across the Service Delivery functional areas
- Define pillar-level process goals, measurement standards, and quality metrics; ensure alignment with team-wide standards set by Product Operations
- Drive continuous process improvement to enhance quality and productivity across Service Delivery operations
Requirements
- 10+ years product management or product operations experience, with 5+ years in leadership roles managing teams of Product Managers and Process Architects
- Demonstrated experience with Salesforce Revenue Cloud and Order Management
- Strong background in operational delivery for B2B customers, particularly in industries with complex post-sale lifecycles (telecom, data center, infrastructure, or comparable enterprise SaaS)
- SAFe Agile experience including PI Planning, Capability/Epic management, WSJF prioritization, and RoAM dependency tracking
- Proven ability to lead through influence in cross-functional environments without owning build capacity directly
- Track record of designing and implementing operational workflows that scale across multiple functional areas
- Demonstrated people leadership including succession planning, talent development, and performance management
Benefits
- Employee Assistance Program: An Employee Assistance program is available to all employees.
- US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
- Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
- Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits.
- Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
- Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
- Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits.
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