Marketing operations manager building campaign tracking, automation, dashboards, and data governance for Ashby’s enterprise recruiting software. Partnering with Revenue Operations to scale pipeline generation and measure marketing efficiency.
About the role
- Operations Data Analyst supporting Pano AI’s AI-powered wildfire detection platform. Building BI tools, forecasting staffing demand, and improving vendor and agent performance data for PIC Ops.
Responsibilities
- Own Metabase SQL, dashboards, and self-serve tools used daily by individual contributors and leadership for operational work and KPI tracking
- Investigate performance differences across vendors and time periods to identify trends and operational gaps
- Identify data quality issues in core reporting tables and submit requests for changes to dbt models or warehouse tables
- Root-cause anomalies in vendor and agent performance data using a hypothesis-driven approach
- Maintain consistent metric definitions and detect broken or misleading metrics
- Forecast staffing needs using incident volume, seasonality, throughput, fire activity, weather, and other relevant external datasets
- Analyze headcount and coverage against demand and support peak wildfire season staffing scenario planning
- Document analytical findings for technical and non-technical audiences
- Immerse in PIC Ops workflows to ensure tools and analysis reflect how agents and leads work
- Travel to international vendor sites to observe operations and incorporate insights into analysis and tooling
Requirements
- Proven technical proficiency in SQL
- Ability to manage and sustain production-grade BI infrastructure using platforms such as Metabase or Looker
- Inquisitive mindset and willingness to understand operational workflows firsthand
- Proficiency in Python for statistical analysis
- Hands-on experience with time-series modeling or predictive forecasting highly valued
- Ability to identify and integrate relevant third-party datasets
- Rigorous approach to understanding and validating metrics
- Ability to define well-scoped and prioritized requests for central data teams
- Strong written communication for technical and operational audiences
- Resilience and adaptability in a high-stakes, rapid-growth environment
- Ability to travel to international vendor sites
- Applicants must address United States work authorization and potential employment visa sponsorship
- Applicants must indicate whether they are located in the United States or Canada
Benefits
- Equity for regular full-time employees
- Health coverage may be provided, depending on local market standards and statutory requirements
- Retirement or pension contributions may be provided, depending on local market standards and statutory requirements
- Paid time off may be provided, depending on local market standards and statutory requirements
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