Threat detection specialist governing MDR, engineering detections, and responding to cyber incidents. Strengthening cyber resilience across Dentons Canada’s legal technology environment.
About the role
- Operations Data Analyst supporting Pano AI’s AI-powered wildfire detection platform. Building BI tools, forecasting staffing demand, and improving vendor and agent performance data for PIC Ops.
Responsibilities
- Own Metabase SQL, dashboards, and self-serve tools used daily by individual contributors and leadership for operational work and KPI tracking
- Investigate performance differences across vendors and time periods to identify trends and operational gaps
- Identify data quality issues in core reporting tables and submit requests for changes to dbt models or warehouse tables
- Root-cause anomalies in vendor and agent performance data using a hypothesis-driven approach
- Maintain consistent metric definitions and detect broken or misleading metrics
- Forecast staffing needs using incident volume, seasonality, throughput, fire activity, weather, and other relevant external datasets
- Analyze headcount and coverage against demand and support peak wildfire season staffing scenario planning
- Document analytical findings for technical and non-technical audiences
- Immerse in PIC Ops workflows to ensure tools and analysis reflect how agents and leads work
- Travel to international vendor sites to observe operations and incorporate insights into analysis and tooling
Requirements
- Proven technical proficiency in SQL
- Ability to manage and sustain production-grade BI infrastructure using platforms such as Metabase or Looker
- Inquisitive mindset and willingness to understand operational workflows firsthand
- Proficiency in Python for statistical analysis
- Hands-on experience with time-series modeling or predictive forecasting highly valued
- Ability to identify and integrate relevant third-party datasets
- Rigorous approach to understanding and validating metrics
- Ability to define well-scoped and prioritized requests for central data teams
- Strong written communication for technical and operational audiences
- Resilience and adaptability in a high-stakes, rapid-growth environment
- Ability to travel to international vendor sites
- Applicants must address United States work authorization and potential employment visa sponsorship
- Applicants must indicate whether they are located in the United States or Canada
Benefits
- Equity for regular full-time employees
- Health coverage may be provided, depending on local market standards and statutory requirements
- Retirement or pension contributions may be provided, depending on local market standards and statutory requirements
- Paid time off may be provided, depending on local market standards and statutory requirements
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