Software Development Manager leading AI - forward engineering teams at Benevity, whose technology helps companies and employees take social action. Owning delivery, people leadership, cloud SaaS development and release adoption.
About the role
- Software Development Manager leading PayByPhone’s SaaS vehicle services team. Driving architecture, delivery, hiring, service operations, and team growth.
Responsibilities
- Lead and support the software development team to deliver a world-class PayByPhone platform experience
- Plan, release, and schedule development with Product Management
- Determine scope and ensure features meet requirements
- Provide estimates and initial assessments for proposed development tasks
- Track and report project progress against milestones and keep stakeholders updated
- Coordinate cross-functionally across internal and external teams to drive product development
- Manage and triage the team backlog, including defect tickets
- Serve as Scrum Master and remove roadblocks
- Own technical design and architecture outcomes within the team
- Ensure software and technology adhere to development, operational, and budget guidelines
- Operate and maintain team services and maintain a rotating on-call incident escalation and response process
- Create a culture of continuous improvement
- Source, interview, and hire technology candidates
- Improve software development onboarding and documentation
- Conduct regular 1-on-1s, performance and development reviews, objective setting, and feedback
- Enable collaboration, innovation, and team growth
- Keep current with software development and testing best practices
Requirements
- Involved in the inception, design, development, and operation of a SaaS service or significant subcomponent
- Able to quickly become productive in an unfamiliar platform, given appropriate historical guidance
- Experience as a software development manager or software team leader in an Agile development environment
- Experience working in a global SaaS organization, including understanding of architectural concepts
- Experience working with legacy code and improving it in-place or with a greenfield replacement
- Past experience as a developer
- Able to capture requirements and write high-quality acceptance criteria
- Deep understanding of a production environment for a team’s applications, technology, and collaborators
- Service-level design and documentation experience
- People management experience, including appraisals and objective setting
- Experience leading a team focused on building core technology features
- Experience working with cross-functional teams to deliver complex features
- Excellent people management skills, including hiring and growing a talented team of engineers
- 7+ years of industry experience
- Relevant industry experience and/or a degree in Computer Science/equivalent
- Must maintain a personal data plan to fulfill on-call support responsibilities
Benefits
- Retirement Savings Program (RRSP for Canada)
- 4 weeks of vacation per year for permanent full-time employees
- Up to 15 days of work from anywhere, subject to management and IT Security approval
- 5 personal days annually
- Paid sick days
- Comprehensive medical and dental coverage from Day 1, with no waiting period
- Employee Assistance Program (EAP)
- Professional development, continuous learning, and career progression opportunities
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