Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Manager in Private Equity Team overseeing client relationships and net asset valuations for private equity clients. Collaborates with management team and supports professional development.
Responsibilities
- Management of a portfolio of client relationships
- Reviewing and approving net asset valuations performed by fund accountants prior to release to clients and investors, which includes:
- Reviewing capital activity such as capital calls & distributions
- Reviewing the general ledger
- Reviewing cash activity and cash reconciliations
- Reviewing income and expenses, including management and performance fees and ensuring they are accrued for and are in accordance with relevant accounting standards
- Reviewing Investor Statements and contract notes
- Reviewing pricing information provided by clients for Level 3 investments
- Reviewing financial statements
- Managing year-end audits/tax reporting with clients’ and independent auditors and ensuring fieldwork is completed on schedule
- Actively manages staff’s time and workload effectively ensuring both internal and external deadlines are met
- Ability to manage their own time and workload effectively to ensure both internal and external deadlines are met
- Actively manages client request’s and ensures staff are responding to queries in a timely and professional manner
- Ability to prioritize multiple client requests and determine which require escalating to Senior Management
- Coordinates with all relevant teams internally (e.g. Compliance, Investor Services) to ensure processes and workflows are aligned to meet client needs
- Ensuring all processes and output are consistent with Pinnacle’s policies and procedures and that Pinnacle’s control environment is maintained
- Identifies and implements solutions to improve processes, communication, efficiency, workflow, etc.
- Provides technical accounting/industry knowledge to clients
- Provides ample time to coach, develop and train junior staff
- Perform performance appraisals for staff and aid in their ongoing development and goal setting
Requirements
- Bilingual in English and French is required
- Prior experience in the fund industry of at least 3-5 years is required
- Prior experience in a managing role of at least 2 years managing client relationships, deliverables and communication
- In-depth knowledge of closed ended funds required
- Accounting designation required
- Strong knowledge of accounting concepts
- Strong knowledge of Microsoft Excel
- Solid interpersonal and communication skills
- Strong organizational skills
- Ability to handle multiple demands, competing priorities, and constant change
- Ability to allocate time effectively and manage tight deadlines
- Prior experience with PFS-Paxus is desired, but not required
Benefits
- Extended Health Benefits
- RRSP Employer Match Program
- Competitive Compensation
- Annual discretionary bonus
- Educational Support
- Work-Life Balance
- Remote Firm, with some in-office days with purpose (learn, build relationships, collaborate & socialize)
- Exposure to all aspects of the business
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