Executive leader transforming ABC Fitness's Customer Support leveraging AI and new operational strategies. Responsible for driving enterprise - wide change and overseeing customer experience enhancements.
About the role
- Senior Process Optimization Consultant optimizing business processes and leveraging AI in a travel technology firm. Leading workshops and collaborating with teams for impactful automation changes.
Responsibilities
- Process discovery and reengineering
- Facilitate collaborative workshops with business units
- Identify bottlenecks, errors, and scalability constraints
- Redesign and streamline workflows
- Collaborate with the Senior Solutions Architect
- Translate business needs into clear requirements
- Serve as the primary interface between business subject matter experts and the technical team
- Coordinate user acceptance testing (UAT)
- Promote the organizational maturity required for change
- Work closely with stakeholders to ensure adoption of new workflows
- Ensure business ownership and accountability for the new optimized processes
- Quantify gains and track time savings
Requirements
- Optimization mindset
- Strong influencing skills
- Process design experience: Over 7 years in business process improvement (Lean, Kaizen, Continuous Improvement)
- Technological fluency: solid understanding of AI and automation (iPaaS, LLMs)
- Strong analytical rigor
- University degree in business administration, engineering, information systems, or a related field
Benefits
- RRSP matching
- Comprehensive health plans
- Flexible paid time off program
- Travel experience allowance
- Annual wellness credit
- Allowance for office supplies / commuting
- Tenure-based remote work program
- Parental leave bonus program
- Adventure Passport program
- Training allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
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