Product Owner II at World Education Services leading Salesforce enhancements and operations. Focused on driving improvements, Agile execution, and stakeholder collaboration.
About the role
- Senior Product Manager for Global Product Intelligence at Plusgrade. Responsible for AI product strategy and cross-functional collaboration to enhance customer travel experiences.
Responsibilities
- Define, write, and drive alignment on the 3-year plan for one or more AI-driven solutions.
- Create operational plans and roadmaps for key milestones and resourcing.
- Partner with Data Science, Product, Sales, and Marketing teams to evolve solutions toward autonomous decision-making.
- Collaborate effectively with stakeholders across Engineering, Legal/Policy, Sales, and Marketing to ensure alignment on plans.
- Understand customer and consumer needs to identify how AI-driven solutions can address those opportunities.
- Lead communication with customers to ensure they can achieve the full benefits of the solution.
- Utilize written documentation to drive decisions, ensuring clarity and transparency across teams.
- Create and maintain comprehensive product documentation, including requirements and progress reports.
- Stay informed about opportunities in applied AI from news, academia, and other industries.
- Identify and assess potential threats, including competitive pressures and changing customer needs, to incorporate into product planning.
Requirements
- 5+ years of experience in product management within complex technology environments.
- A proven track record of success in defining and launching successful products.
- Experience working with and managing cross-functional teams, Product, Engineering, Data Science, and Marketing.
- Excellent written and verbal communication skills with the ability to create documentation that drives decisions.
- A strong customer focus and the ability to translate customer needs into product requirements.
- Nice to haves: Strong understanding of AI concepts and technologies.
- Experience in the travel or loyalty industry.
Benefits
- RRSP Matching
- Comprehensive Health Plans
- Flexible Paid Time Off
- Travel Experience Perk
- Annual Wellness Perk
- Commuter Perk
- Tenure-based Work From Anywhere Program
- Parental Leave Top Up
- Adventure Pass
- Learning Allowance
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