About the role

Senior Product Manager for Global Product Intelligence at Plusgrade. Responsible for AI product strategy and cross-functional collaboration to enhance customer travel experiences.

Responsibilities

Define, write, and drive alignment on the 3-year plan for one or more AI-driven solutions.
Create operational plans and roadmaps for key milestones and resourcing.
Partner with Data Science, Product, Sales, and Marketing teams to evolve solutions toward autonomous decision-making.
Collaborate effectively with stakeholders across Engineering, Legal/Policy, Sales, and Marketing to ensure alignment on plans.
Understand customer and consumer needs to identify how AI-driven solutions can address those opportunities.
Lead communication with customers to ensure they can achieve the full benefits of the solution.
Utilize written documentation to drive decisions, ensuring clarity and transparency across teams.
Create and maintain comprehensive product documentation, including requirements and progress reports.
Stay informed about opportunities in applied AI from news, academia, and other industries.
Identify and assess potential threats, including competitive pressures and changing customer needs, to incorporate into product planning.

5+ years of experience in product management within complex technology environments.
A proven track record of success in defining and launching successful products.
Experience working with and managing cross-functional teams, Product, Engineering, Data Science, and Marketing.
Excellent written and verbal communication skills with the ability to create documentation that drives decisions.
A strong customer focus and the ability to translate customer needs into product requirements.
Nice to haves: Strong understanding of AI concepts and technologies.
Experience in the travel or loyalty industry.