Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
PO
Senior Product Manager – Prior Authorization, Concurrent Review
Posted 3 months ago
About the role
- Product Manager managing Integrated Care Product team at PointClickCare, focusing on healthcare improvements and authorizations in long-term care settings.
Responsibilities
- Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
- Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
- Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
- Work cross-functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
- Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
- Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
- Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once
Requirements
- Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
- 3+ years of product management experience, including B2B experience with a direct sales team and enterprise customers
- Experience managing software products through the full development lifecycle
- Background in healthcare IT and in skilled nursing or post-acute workflows
- Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
- Comfort with technical concepts including APIs, integrations, and modern development practices
- Excellent communication skills with both business and technical stakeholders, in writing and in person
- Nice to haves
- Experience building or integrating AI or ML powered product features
- Familiarity with skilled nursing or post-acute workflows such as coverage, authorizations, and managed care
- A track record of extending an established product with new capabilities and measurable value
- A bias toward product impact over process; you focus on outcomes, not just output.
Benefits
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition and more!
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