Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- Senior Product Manager leading AI product roadmap for Revenue Cycle Management at PointClickCare. Overseeing product lifecycle and collaboration in healthcare technology with a focus on revenue cycle improvement.
Responsibilities
- Own the full product lifecycle for one or more RCM AI Products from 0-1, GA launch, and through growth. This includes managing active customers, defining adoption metrics, tracking recommendation utilization, and driving expansion.
- Define and own the roadmap, prioritizing opportunities across billing, claims, collections, and pre-billing workflows where AI can reduce denials, surface missed revenue, and reduce manual effort.
- Translate AI model outputs, confidence thresholds, and recommendation accuracy tradeoffs into product decisions and customer-facing feature design.
- Define success metrics for AI products that go beyond traditional SaaS KPIs, including recommendation adoption rate, billing event capture rate, and measurable revenue impact per customer.
- Partner with advanced technology, data science, engineering teams, and other cross-functional teams to evaluate model performance, define customer feedback loops, and close the gap between AI output quality and customer trust and adoption.
- Use qualitative and quantitative techniques to understand current and future customer needs, including direct engagement with billing managers, RCM directors, and facility operators.
- Understand company strategy and contribute to the multi-year RCM AI roadmap, identifying the sequence of AI advisors that maximize customer value and PointClickCare's competitive differentiation.
- Prioritize product investments and trade-offs using data-driven analysis and good judgment to build compelling business cases and quantify return on investment.
- Engage with UX, Engineering, Technical Writers, and other product managers using agile processes and Design Thinking to ensure concepts are valuable and feasible.
- Work with Sales, Marketing, Professional Services, and Customer Success to drive successful product launches, beta programs, and customer adoption of AI capabilities.
- Participate in industry events and lead customer-facing and partner-facing engagements as a product expert.
- Understand the competitive landscape for AI in RCM and healthcare billing.
- Inspire, energize, and motivate cross-functional teams.
Requirements
- Bachelor's degree in business, Healthcare technology, computer science, or a related field.
- 5+ years of software product management experience, with at least 2 years as the primary product owner of an AI or ML-powered product shipped to production customers.
- Healthcare billing, revenue cycle management, or claims experience is required. Candidates without working knowledge of RCM workflows, payer operations, or medical billing will not be competitive for this role.
- Demonstrated track record of managing products through beta programs and into general availability, including customer onboarding, adoption tracking, and post-launch iteration.
- Experience defining success metrics and feedback loops for AI products, including recommendation adoption, model performance monitoring, and customer trust signals.
- Ability to work at the intersection of domain expertise and AI product design, translating billing workflow knowledge into AI feature requirements and vice versa.
- Strong written and oral communication skills with internal and external stakeholders, including the ability to explain AI behavior and limitations to non-technical customers and executives.
- Solid understanding of agile practices and experience working with cross-functional teams including data science and ML engineering.
- Experience managing SaaS products.
Benefits
- Benefits starting from Day 1
- Retirement Plan Matching (RRSP & 401K)
- Flexible Paid Time Off
- Lifestyle/Wellness Spending Account
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Learning Programs & Resources
- Employee Recognition … and more!
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