Client Success Manager supporting Vivo Care’s remote patient monitoring and chronic care platforms for US healthcare practices. Managing onboarding, adoption, training, relationships, reporting, and ongoing client support.
About the role
- Sr. Talent Development Partner responsible for strategic talent development programs at PointClickCare. Collaborating with HR and designing impactful learning solutions for business objectives.
Responsibilities
- Collaborate with HR Strategic Business Partners and senior leaders to identify and prioritize learning needs, conduct skills assessments, and recommend learning solutions to address knowledge gaps and performance-related challenges.
- Build and maintain strong cross-functional relationships with all PCC teams to understand business goals, prioritize tasks, and ensure content accuracy and quality.
- Design, develop, and maintain comprehensive learning programs, including eLearning courses, virtual and traditional instructor-led training, performance support tools, and other educational materials.
- Independently manage projects through the entire instructional design life cycle to complete project deliverables within planned scope, quality, and timelines.
- Plan and execute custom off-sites, workshops, and other learning events to support team building, strategic planning, and leadership development.
Requirements
- Advanced analytical, collaboration, interpersonal, and influencing skills.
- Advanced skills in multi-tasking, priority setting, organization, risk management, project planning, and project management.
- Advanced skills in applying a holistic view to performance problems, identifying root causes, and recommending learning solutions as required.
- Demonstrated experience with both the instructional design and development of multi-channel (i.e., facilitator-led, eLearning, virtual synchronous or asynchronous, role plays, simulations, games, videos, job aid, blended, other digital) solutions in alignment with adult learning theories and instructional design methodologies.
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
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