Health Solutions Consultant engaging with healthcare professionals for product education and relationship building. A pharmaceutical company focused on innovative solutions for improved health outcomes.
About the role
- Software Implementation Consultant optimizing business outcomes for healthcare customers. Leading implementation strategies and developing strong customer relationships in a fast-paced tech environment.
Responsibilities
- Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success
- Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
- Translate technical requirements and execute system configuration setup (more complex than entry)
- Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
- Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
- Partner with internal stakeholders, including configuration and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
- In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
- Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
- Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
- When needed, travel to customer on-site locations to lead and direct meetings and presentations
Requirements
- Post-secondary education in a technology related field, preferred
- Excellent communication, organizational and collaboration skills
- Consulting experience within a software organization performing workflow analysis and developing and delivering recommendations to drive enhanced business value and outcomes
- Experience working on a multi resource project team balancing milestones and objectives efficiently and on time
- Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
- The ability to quickly learn new concepts and technologies and convert them into customer solution value
- Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
- Ability to thrive in a high paced, complex team environment
- Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
- 4+ years in a software implementation role
- Healthcare market experience preferred
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
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