Senior Integration Engineer modernizing Vancity’s secure financial infrastructure with Azure Integration Services and C#. Designing event - driven, compliant backend systems for a member - owned Canadian credit union.
About the role
- Technical Solution Analyst at PointClickCare providing support for health tech product issues. Involves troubleshooting and delivering exceptional customer outcomes in a fast-paced environment.
Responsibilities
- Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
- Utilize effective troubleshooting strategies/techniques to resolve technical problems.
- Collaborate with the technical support team to identify and implement solutions to recurring issues.
- Maintain detailed documentation of support activities and solutions provided.
- Stay up to date with the latest technology trends and advancements in the industry.
- Participate in training and development programs to enhance technical skills and knowledge.
Requirements
- Strong technical skillset with experience in troubleshooting and resolving technical issues.
- Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H.
- Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.
- Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.
- Post-secondary diploma or degree in Information Technology or related field.
- Previous experience in a technical support role is an asset.
- Ability to translate complex technical concepts for both technical and non-technical audiences.
- Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows.
- Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms.
- Proven ability to support and troubleshoot web-based software applications.
- Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities.
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Solutions Engineer helping channel partners sell and deploy Tailscale’s secure networking software. Leading technical discovery, architecture, enablement, and co - selling for complex partner deals.
Senior Solutions Engineer enabling channel partners for Tailscale, which securely interconnects people and devices. Leading technical discovery, co - selling, architecture, demos, and partner enablement for secure networking solutions.
Solution Architect designing secure, scalable enterprise systems for Canada’s largest credit union. Translating business objectives into technology solutions and guiding delivery across platforms.
Project Manager leading retirement and benefits software implementations and data migrations for TELUS Health. Coordinating cross - functional delivery, client reporting, risks, and AI - assisted project operations.
Senior AI Solutions Architect designing AI - ready MarTech platforms and intelligent campaign agents. Advancing scalable marketing automation for Extreme Networks’ cloud - driven networking solutions.
Solutions Consultant guiding cybersecurity transformations for Palo Alto Networks, a cybersecurity company. Designing technical solutions, driving adoption, and leading customer - facing validation and workshops.
Solution Architect designing Guidewire ClaimCenter and GWCP solutions for TD Insurance. Governing integrations, cloud architecture, and technical delivery across large - scale P&C insurance programs.
Solutions Engineer scaling ElevenLabs' AI voice platform for enterprise customers. Architecting integrations, technical demos, enablement resources, and self - service tools for sales and customer success.
Solutions Architect Lead onboarding clients to Sardine’s fraud and compliance platform. Leading integrations, implementation projects, technical solutions, and integration - team delivery.