Financing Analyst analyzing complex business credit files and recommending financing conditions for Desjardins. Conducting credit controls, periodic reviews, and risk - management guidance.
About the role
- Process Analyst improving workflows, automation, and cross-functional operations for PointClickCare’s healthcare technology serving seniors and caregivers.
Responsibilities
- Partner with senior leaders and cross-functional stakeholders to analyze systems and operational procedures
- Identify opportunities to improve business performance through process redesign, AI, and automation
- Lead discovery conversations, interviews, workshops, and stakeholder walkthroughs
- Conduct gap and impact analyses and recommend solutions
- Collect and document business requirements
- Create and maintain structured process maps
- Coordinate cross-functional project teams to deliver business goals
- Facilitate and participate in User Acceptance Testing
- Support stakeholder alignment throughout implementation
- Act as a process subject matter expert on high-visibility initiatives
- Contribute to and improve the broader continuous improvement methodology
Requirements
- Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment
- Strong facilitation and communication skills
- Demonstrated ability to build relationships with senior and executive leadership
- Experience designing and documenting process maps, workflows, and business requirements
- Strong organizational, project management, and problem-solving skills
- Knowledge of process improvement trends, methodologies, and best practices
- Experience leveraging AI to streamline business processes
- Experience with Salesforce, Gainsight, Service Cloud, and Kantata
- Experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives
- MS CoPilot, Miro, and Claude are a plus
Benefits
- Bonus
- Benefits
- Total rewards package
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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