Senior Engineering Manager leading Twilio's Voice Media team. Driving technical strategy for core media infrastructure while maintaining industry - leading reliability and performance.
About the role
- Senior Engineering Manager leading a team responsible for Postscript’s messaging platforms and automation products. Overseeing system reliability and collaboration with engineering teams for operational excellence.
Responsibilities
- Lead the team that owns Postscript’s messaging backbone: Flow Builder, the campaign send engine, the messaging platform that every Postscript product is built on, and expansion into additional channels
- Drive reliability, throughput, and cost efficiency of a production system that handles Postscript-scale messaging volume
- Manage the Messaging Platform as an internal product, setting contracts, prioritization, and support expectations with engineering consumer teams across Postscript
- Own the team’s dedicated on-call rotation, including incident response, blameless postmortems, and continuous improvement of reliability posture
- Collaborate with platform, AI, and integrations engineering teammates, product managers, business stakeholders, designers, and compliance partners to plan and execute work
- Carry out performance management duties for your direct reports via just-in-time feedback, 1:1s, annual reviews, and continuous improvement opportunities
- Consistently provide ongoing technical mentorship and general professional development for your direct reports and other engineers at Postscript
- Establish and continually improve development, on-call, and incident-review processes that yield maximum efficiency and operational rigor in day-to-day engineering operations
- Partner with and grow Staff Engineers and technical experts in the organization to develop technical roadmaps and complete technical initiatives that enable engineering efficiency, handle the growth of our platform’s scale, and improve velocity
- Recruit and hire engineers on your team and on other teams, raise and advocate for new positions on your team, and directly participate in the screening and evaluation of candidates
- Lead and participate in culture initiatives that will help us create the best engineering organization in the world
Requirements
- A proven career directly managing engineers and developing top performers into principal engineers (ideally 4+ years of leadership experience)
- Experience mentoring staff engineers and highly technical contributors
- Experience leading teams that own high-volume, business-critical distributed systems such as messaging, payments, or similarly demanding delivery pipelines
- Experience running an internal platform that other engineering teams depend on, including managing contracts, prioritization, and on-call across consumer teams
- Demonstrated excellence in recruiting and onboarding engineers
- Clear passion for people, management, and enabling people to do their best work
- Early-stage / high-growth SaaS experience
- Led teams that have maintained critical infrastructure that internal and external developers build on
- Introduced and maintained systems with a high level of observability (alerting, logging, monitoring, SLOs)
- Led teams that support deeply embedded integrations with external ecommerce platforms, carriers, or third-party service providers
- Comfortable supporting frontend engineering on a product surface like Flow Builder, even if your primary background is backend
- Exposure to AI technologies (predictive and generative) and how they consume platform services is a plus
- Demonstrated passion for delivering great products (martech SaaS or ecommerce experience preferred).
Benefits
- Salary range of USD $236,000-$268,000 base plus significant equity regardless of location
- High-growth startup. Plenty of room for you to directly impact the company and grow your career!
- Remote team. Work from home (or wherever!)
- Fun. We’re passionate and enjoy what we do
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, vision insurance
- Other great perks
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Engineering Manager leading engineering initiatives and team development at a digital banking platform. Driving product growth and collaboration across teams to improve the customer experience.
Manager leading the development of scalable software systems and data infrastructure at Minto. Responsible for engineering solutions and operational excellence for data platforms.
Founding Head of Engineering at Talent.com leading AI - native product development and scaling the engineering team. Owning technical direction and establishing engineering culture.
Senior Manager, Engineering overseeing development teams and projects in cybersecurity at Arctic Wolf. Aiming to deliver high - quality, innovative hardware and solutions while fostering team growth.
Engineering Manager leading a team of 8+ engineers in the Order Experience department at Instacart. Overseeing critical e - commerce infrastructure while driving modernization and reliability.
Manager of Engineering Transformation at Manulife leading technology learning and workforce development initiatives across global teams. Focused on innovative learning experiences and capability development.
Manager of Software Engineering leading New Bets team to build financial products for small businesses. Responsible for technical direction and mentoring team members in a remote environment.
Hands - on leader at Clubspeed driving product and engineering transformation. Leading teams through modernization and cloud migration for SaaS products across attractions.
Technical Project Manager leading technical programs at Magnet Forensics. Driving project delivery and collaboration using technology and AI - enabled workflows.