MSL Manager leading Ontario hematology field medical affairs for AstraZeneca, a global pharmaceutical company. Coaching MSLs, executing medical strategy, and supporting oncology stakeholder engagement.
About the role
- Service Manager leading technicians and service advisors for Premier Equipment, Ontario’s full-service John Deere dealership. Owning shop operations, customer experience, KPIs, and financial results.
Responsibilities
- Lead and develop technicians and service advisors through recruiting, onboarding, coaching, and retention
- Own the end-to-end service experience from first call to final invoice
- Handle customer escalations personally
- Translate company and branch goals into service KPIs, including labor efficiency, recovery rate, and customer satisfaction
- Optimize scheduling, workflow, shop capacity, and parts coordination
- Partner with Parts, Sales, and Branch leadership
- Identify process gaps, test improved workflows, and standardize effective practices
- Own service operations, including people, workflow, customer experience, and financial results
Requirements
- Experience leading a team of 6+ technicians and/or service advisors
- Track record of developing team members into stronger performers or leaders
- Understanding of shop flow, labor management, and service metrics
- Ability to improve operational performance
- Comfortable working directly with growers and contractors during high-stakes, time-sensitive situations
- Ability to juggle priorities, make decisions, and keep a team focused during peak seasons
- Integrity-driven approach to building trust with teams and customers
- John Deere, agricultural, or heavy equipment service experience is a bonus
- Red Seal technician background or strong technical foundation is a bonus
- Experience improving shop efficiency, customer satisfaction, or technician retention is a bonus
- Ability to work in an inclusive, accessible work environment
Benefits
- Comprehensive Health & Dental Coverage (includes vision and paramedical services)
- Company-Matched RRSP
- Annual Profit Sharing
- Boot & Tool Allowance
- Apprenticeship Scholarships
- Employee Assistance Program (EAP)
- Company Vehicle (for qualifying positions)
- Autonomy with backing
- Room to grow
- Competitive and supportive compensation package
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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