Senior Active Directory administrator designing and supporting global Windows infrastructure for TD, a leading financial institution. Architecting domains, Group Policy, DNS, DHCP, security, and recovery solutions.
About the role
- OpenText ECM support consultant administering Content Server, resolving L2/L3 issues, and maintaining secure production environments. Supporting enterprise clients through AMS operations, governance, and continuous improvement.
Responsibilities
- Perform day-to-day OpenText Content Server administration, including user, group, and role management; permission and inheritance configuration; and workspace, folder, and object administration
- Manage categories, attributes, and metadata updates as part of operational support
- Support configuration changes under change-management control
- Monitor and manage Content Server background jobs, queues, and scheduled tasks
- Identify and resolve job failures, backlogs, and performance issues
- Coordinate restarts and maintenance activities as per operational procedures
- Handle L2/L3 incidents and service requests in line with SLAs
- Perform root-cause analysis for recurring issues and implement corrective actions
- Provide timely communication and updates to stakeholders
- Provision and de-provision users and groups
- Troubleshoot access, permission, and visibility issues
- Support onboarding/offboarding and role-based access changes
- Analyze Content Server logs and diagnostics to identify issues
- Support resolution of login/authentication issues, performance degradation, and configuration inconsistencies
- Coordinate with infrastructure, DB, and network teams as required
- Support deployment of configuration changes and fixes across environments
- Assist with patching, upgrades, and post-deployment validation
- Maintain environment consistency between Dev, QA, and Prod
- Maintain operational documentation, runbooks, and SOPs
- Ensure compliance with audit and governance requirements
- Contribute to continuous improvement initiatives within the AMS framework
- Report to the Director of Delivery
Requirements
- 8–12+ years of experience supporting enterprise ECM platforms
- 5+ years of hands-on OpenText Content Server AMS/support experience
- Experience working in AMS or managed services environments with ticketing systems and SLAs
- Experience supporting OpenText Extended ECM (xECM) or SAP-integrated environments
- Experience supporting OpenText Archive Center, Core Capture, or VIM
- Knowledge of authentication/SSO integrations (LDAP, AD, SAML)
- OpenText certifications are a plus
Benefits
- In addition to local statutory benefits, paid time off and holidays
- Retirement Planning
- Bonus Program
- Long-Term Incentive Plan
- Commission potential for client referrals
- Professional Development
- Cell phone/Internet Reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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