Client Success Manager supporting Vivo Care’s remote patient monitoring and chronic care platforms for US healthcare practices. Managing onboarding, adoption, training, relationships, reporting, and ongoing client support.
About the role
- Client Manager in the Commercial and Industrial department supporting the Power industry at Qualus. Responsible for developing new business and increasing revenues.
Responsibilities
- Work with leadership to identify and pursue target strategic markets and clients with service offerings.
- Establish and maintain productive peer-to-peer relationships with customers and prospective clients.
- Support sales initiatives by providing client relationship support and assisting with sales calls to help drive business.
- Develop and execute lead generation.
- Collaborate with team to identify opportunities, plan and execute growth strategies.
- Oversee negotiation of contract process in collaboration with operations and legal.
- Perform market research and analysis.
- Evaluate operational issues to determine how competitive and current the organization is with the latest trends in the industry.
- Support and manage the proposal process and ensuring successful completion and submission to the client.
- Monitor external and internal environment in support of developing new market segments.
- Support the development of marketing campaigns for new products and services.
- Assist in developing an evaluation process to gain feedback from clients.
Requirements
- Strong background in business development, sales, or marketing with a working knowledge of the power/energy industry.
- Thorough understanding of electrical power systems and associated equipment.
- Ability to leverage all aspects of market channels including EPC, ESCO’s, Utility Companies, Developers, Engineering Companies, End-Users, and Equipment Manufacturers.
- Experience understanding customer needs and business drivers and using this knowledge to develop account plans and strategies.
- Strong leadership abilities, entrepreneurial spirit and strong sense of urgency.
- Ability to manage time and prioritize workload independent of direct supervision.
- Ability to communicate effectively in and across teams; must possess strong verbal, written, and interpersonal communication skills.
- Cultivate business development opportunities through effective competitive and market analysis.
- Ability to foster and build strong working relationships.
- Strategic planning and tactical implementation skills.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- EAP
- Parental Leave
- Paid time off
- Holidays
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