Client Success Partner helping Fenergo’s fintech clients achieve adoption, retention, and growth. Owning post - sale relationships, ROI, churn prevention, renewals, and expansion across Toronto - based accounts.
About the role
- Client Success Manager supporting Vivo Care’s remote patient monitoring and chronic care platforms for US healthcare practices. Managing onboarding, adoption, training, relationships, reporting, and ongoing client support.
Responsibilities
- Serve as the primary point of contact for clients
- Work with internal teams to understand client needs and deliver tailored solutions
- Ensure client satisfaction throughout partnerships with Vivo Care
- Collaborate with sales, patient onboarding, and support teams
- Handle client onboarding and support
- Provide training and education
- Drive product adoption and patient enrollment
- Manage client accounts long term
- Manage client relationships
- Conduct reporting and analysis
- Troubleshoot and provide support
- Travel to the United States as needed to support new and existing clients
Requirements
- Strong problem-solving and troubleshooting skills
- Ability to manage multiple client accounts and prioritize tasks effectively
- Excellent communication and interpersonal skills; ability to explain complex solutions clearly
- Strong Excel skills
- Comfort using digital platforms and software applications
- Ability to adapt communications, presentations, and training to the audience
- Background in insurance, claims reviews, or US healthcare is an asset
- Bachelor’s degree or equivalent experience
- 3+ years of experience in a client-facing role, preferably in healthcare technology or a related field
- Ability to travel to the United States as needed
Benefits
- 100% of the employee premium covered for health, dental, and vision
- Flexible PTO
- Company holidays
- Paid sick time
- Inclusive, collaborative, and innovative culture
- Opportunity to contribute to the organization’s future
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