Warranty Claims Specialist supporting Optiom as it builds its in - house warranty claims capability. Engage with claims documentation, technical advisors, and insurance coverage verification.
About the role
- Bilingual Disability Claims Specialist at RBC Insurance assessing disability claims in Canada. Delivering clear communication and managing cases collaboratively within a multidisciplinary team.
Responsibilities
- Adjudication: proactively evaluate individual disability claims using medical evidence, occupational insights, policy terms
- Client Communication: Deliver clear, empathetic, and timely communication to clients
- Critical Analysis & Decision-Making: Use critical thinking to make timely decisions based on your assessment of the claim.
- Negotiation and Resolution: Articulate claim decisions clearly in writing and verbally, addressing concerns to foster resolution and mutual respect.
- Claims Management: Efficiently manage a high-volume of cases
- Relationship Building: Develop strong relationships with clients and key partners
- Cross-Functional Collaboration: Collaborate seamlessly with cross-functional teams to drive consistency and results.
Requirements
- Post-secondary education or college diploma completed.
- Minimum 2 years of Disability claims case management
- Preferred background in healthcare, finance, or a related field
- Bilingualism (English and French) required
- Exceptional client service and communication skills (both verbal and written)
- Excellent problem-solving and decision-making skills
- Strong analytical thinking, judgement and risk-management mindset
- Ability to work independently with strong organizational and time management skills
- Proficiency in digital tools, Microsoft Outlook, Excel, Word
- Basic math skills with an understanding of financial information.
- Ability to meet the technological and confidentiality requirements of the role.
- Learning Agility, ability to adapt and manage change effectively.
- Familiarity with data analytics tools such as Tableau.
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
- RBCI software tools to boost your productivity
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business and geographies
- Flexible work-life balance options
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