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About the role
- Control Clerk reconciling stormwater billing accounts for Peel Region, which delivers essential municipal services. Managing arrears, payments, GL accounts, customer inquiries, and billing-system accuracy.
Responsibilities
- Monitor and take appropriate action on accounts in arrears, including pretax letters and follow-up calls or emails
- Prepare monthly collections reports for arrears transferred to the tax roll
- Liaise with client municipality staff and internal Billing staff regarding account payments and tax roll transfers
- Respond to customer questions and complaints by phone and email
- Receive and process payments from the City of Brampton, ensuring accurate accounting entries and billing and financial system adjustments
- Monitor and perform quality assurance checks for data accuracy and compliance
- Reconcile General Ledger accounts related to Stormwater Billing
- Monitor cash receipts, billing, and adjustments processed in the CCBCS billing system to ensure correct totals post to the general ledger
- Research and resolve reconciliation variances within established timelines
- Prepare journal entries and remittance documentation related to Stormwater Billing
- Ensure compliance with municipal policies, MFIPPA guidelines, procedures, and service level agreements
- Participate in user acceptance testing for billing system updates
- Maintain accurate and current standard operating procedures
- Collaborate with teammates to develop and implement process improvements
- Perform related duties assigned by the Stormwater Billing Supervisor
Requirements
- Completion of a University or College degree in accounting
- Minimum three (3) years of related experience
- Knowledge of Peel Region’s stormwater, water, and wastewater billing programs is considered an asset
- Experience working with billing systems; experience with Oracle CCBCS is preferred
- Experience handling financial transactions and understanding their impact on account balances
- Proven experience providing customer service and interacting with the public, including responding to inquiries, resolving concerns, and explaining complex information
- Strong mathematical aptitude, particularly related to billing calculations and financial transactions
- High attention to detail and commitment to data accuracy
- Excellent verbal and written communication skills with diverse audiences
- Ability to work independently and collaboratively within specified deadlines
- Advanced analytical and problem-solving skills to investigate and resolve discrepancies
- Demonstrated proficiency with Microsoft Office applications, including Excel, Word, Outlook, and OneDrive
- Demonstrated proficiency with financial reporting system software, including creation of journal entries and retrieval of financial information such as JEs and financial reports
- Experience with PeopleSoft Financials is preferred
- Commitment to continuous improvement and excellent customer service
- Satisfactory Level 1 Criminal Record Check obtained directly from a police station
Benefits
- Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
- Automatic enrolment into OMERS pension plan
- Accrue Vacation on a monthly basis starting at 3 weeks per annum
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement and learning and development resources
- Job-based flexible hours of work
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