Marketing operations manager building campaign tracking, automation, dashboards, and data governance for Ashby’s enterprise recruiting software. Partnering with Revenue Operations to scale pipeline generation and measure marketing efficiency.
About the role
- Control Clerk reconciling stormwater billing accounts for Peel Region, which delivers essential municipal services. Managing arrears, payments, GL accounts, customer inquiries, and billing-system accuracy.
Responsibilities
- Monitor and take appropriate action on accounts in arrears, including pretax letters and follow-up calls or emails
- Prepare monthly collections reports for arrears transferred to the tax roll
- Liaise with client municipality staff and internal Billing staff regarding account payments and tax roll transfers
- Respond to customer questions and complaints by phone and email
- Receive and process payments from the City of Brampton, ensuring accurate accounting entries and billing and financial system adjustments
- Monitor and perform quality assurance checks for data accuracy and compliance
- Reconcile General Ledger accounts related to Stormwater Billing
- Monitor cash receipts, billing, and adjustments processed in the CCBCS billing system to ensure correct totals post to the general ledger
- Research and resolve reconciliation variances within established timelines
- Prepare journal entries and remittance documentation related to Stormwater Billing
- Ensure compliance with municipal policies, MFIPPA guidelines, procedures, and service level agreements
- Participate in user acceptance testing for billing system updates
- Maintain accurate and current standard operating procedures
- Collaborate with teammates to develop and implement process improvements
- Perform related duties assigned by the Stormwater Billing Supervisor
Requirements
- Completion of a University or College degree in accounting
- Minimum three (3) years of related experience
- Knowledge of Peel Region’s stormwater, water, and wastewater billing programs is considered an asset
- Experience working with billing systems; experience with Oracle CCBCS is preferred
- Experience handling financial transactions and understanding their impact on account balances
- Proven experience providing customer service and interacting with the public, including responding to inquiries, resolving concerns, and explaining complex information
- Strong mathematical aptitude, particularly related to billing calculations and financial transactions
- High attention to detail and commitment to data accuracy
- Excellent verbal and written communication skills with diverse audiences
- Ability to work independently and collaboratively within specified deadlines
- Advanced analytical and problem-solving skills to investigate and resolve discrepancies
- Demonstrated proficiency with Microsoft Office applications, including Excel, Word, Outlook, and OneDrive
- Demonstrated proficiency with financial reporting system software, including creation of journal entries and retrieval of financial information such as JEs and financial reports
- Experience with PeopleSoft Financials is preferred
- Commitment to continuous improvement and excellent customer service
- Satisfactory Level 1 Criminal Record Check obtained directly from a police station
Benefits
- Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
- Automatic enrolment into OMERS pension plan
- Accrue Vacation on a monthly basis starting at 3 weeks per annum
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement and learning and development resources
- Job-based flexible hours of work
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