Executive leader transforming ABC Fitness's Customer Support leveraging AI and new operational strategies. Responsible for driving enterprise - wide change and overseeing customer experience enhancements.
About the role
- CX AI Enablement Specialist responsible for operating and improving the customer-facing AI agent at Relay. Collaborating across teams to deliver high-quality automation for customer queries.
Responsibilities
- Design simple, reliable conversation flows for the bot
- Run regular reviews of bot conversations to identify gaps and prioritize fixes
- Plan and run small pilot tests with the vendor
- Be the main contact for the vendor and coordinate product changes
- Define clear handoff procedures between bot and human agents
- Maintain rules about bot capabilities and coordinate with Risk or Compliance teams
- Translate help-center articles into concise responses for the bot
- Train CX team on bot behavior and performance reports
- Enable the bot to safely perform approved system actions
Requirements
- 3+ years working on customer-facing automation, conversation design, or bot operations
- Experience designing clear, intuitive conversation flows
- Experience reviewing bot performance and identifying failure patterns
- Managed vendor relationships and run small pilot tests
- Experience working with engineers to define safe, reliable bot behaviour
- Proficient in using metrics and reporting to make informed decisions
- Clear communicator able to explain how the bot works
Benefits
- Professional development budget
- Flexible working hours
- Work from home options
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual AI Training & Business Transformation Specialist teaching AI training sessions for students and employers. Leading facilitation of hands - on AI projects and coaching in a remote setting.
AI Consultant/Freelancer supporting two AI pilots for learning programs at Venture for Canada. Providing strategic AI guidance and implementation support in a nonprofit context.
Senior Business Consultant focusing on AI solutions for digital transformation. Leading consulting projects to optimize business processes and drive adoption of NICE software solutions.
Director of Data and AI Enablement overseeing data engineering and AI capabilities at Pratt & Whitney. Responsible for ensuring secure and reliable data across the enterprise.
AI Operator at saas.group transforming team workflows using AI tools and orchestrations for productivity enhancements. Working remotely, embedding with teams to optimize processes.
Director AI for Defense Canada leading Safran.AI’s operations in the Canadian Defense & Intelligence market. Cultivating relationships with key stakeholders and ensuring alignment with the defense ecosystem.
Artificial Intelligence Strategy Practice Leader driving AI strategic initiatives and collaborations for clients. Engaging with team and delivering AI solutions while overseeing projects and ensuring expectations are met.
FinOps Analyst focusing on cost governance for AI solutions in a cloud environment. Joining a team dedicated to optimizing resources and financial impacts in a hybrid setup.
AI Program Associate developing future artificial intelligence leaders and contributing to data science initiatives at Manulife. Gain hands - on experience with AI and machine learning projects.