Senior Full - Stack AI Engineer developing AI - driven software at Manulife. Focusing on cloud - native systems and intelligent applications leveraging modern AI capabilities.
About the role
- CX AI Enablement Specialist responsible for operating and improving the customer-facing AI agent at Relay. Collaborating across teams to deliver high-quality automation for customer queries.
Responsibilities
- Design simple, reliable conversation flows for the bot
- Run regular reviews of bot conversations to identify gaps and prioritize fixes
- Plan and run small pilot tests with the vendor
- Be the main contact for the vendor and coordinate product changes
- Define clear handoff procedures between bot and human agents
- Maintain rules about bot capabilities and coordinate with Risk or Compliance teams
- Translate help-center articles into concise responses for the bot
- Train CX team on bot behavior and performance reports
- Enable the bot to safely perform approved system actions
Requirements
- 3+ years working on customer-facing automation, conversation design, or bot operations
- Experience designing clear, intuitive conversation flows
- Experience reviewing bot performance and identifying failure patterns
- Managed vendor relationships and run small pilot tests
- Experience working with engineers to define safe, reliable bot behaviour
- Proficient in using metrics and reporting to make informed decisions
- Clear communicator able to explain how the bot works
Benefits
- Professional development budget
- Flexible working hours
- Work from home options
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Part - time contract role for Clinical AI Nurse at PointClickCare. Focus on labeling clinical notes for AI model training with flexible hours.
Senior People Systems & AI Specialist at Docebo transforming HR with AI and automation. Responsible for enhancing People workflows and experiences across the organization.
Senior Engineering Manager leading Automation and AI Team for General Motors. Driving innovative solutions and managing team capabilities to optimize engineering tools and systems.
Deployment Manager overseeing customer experience operations for AI agents. Managing complex deployments from kick - off to automation performance across multiple stakeholders.
AI Product Builder at Abnormal Security developing internal AI - powered solutions for operational efficiency. Owning AI transformation strategy and collaborating with executive leadership to drive impact.
Data & Trust Manager driving TELUS’ initiatives for responsible data use and ethical AI implementation. Collaborating across teams to ensure adherence to privacy and data governance standards.
Language Alignment & Resource Partner providing native Arabic language QA for AI data project. Reviewing outputs for accuracy and cultural appropriateness while developing resources.
AI Trainer providing native - level Estonian language vetting and QA for specialized AI project. Evaluate, annotate, and validate data to ensure high - quality human - like communication.
Technical Mentor with expertise in AI mentoring learners through interactive sessions at Udacity. Supporting global learners in understanding advanced AI topics and applications.