Senior Technical Writer at Relay crafting user-facing communication for a digital banking platform. Collaborate cross-functionally to improve onboarding and product clarity in user experiences.
Responsibilities
Own and evolve the voice and tone across the Relay product
Conduct customer interviews to understand user needs
Identify friction points and improve onboarding and feature discovery
Collaborate with Product Management and Product Design
Requirements
5+ years of experience in technical writing, UX writing, or content design
Strong portfolio of in-product writing
Strategic thinking about language
Customer champion mentality
Highly collaborative
Exceptional project management skills
Metrics-driven with defined KPIs
Benefits
Compensation follows impact
Employees encouraged to discuss compensation during hiring process
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