Payroll Associate responsible for processing payroll and managing complex inquiries for clients. Must be PCP certified and experienced in Canadian payroll practices.
About the role
- Payroll Tax Analyst for Remote's U.S. Tax Operations services. Assisting in setup and launch of expanded services and managing tax-related operations across federal and state agencies.
Responsibilities
- Manage payroll-related state tax registrations and account maintenance, including employment tax and workers’ compensation accounts, with federal and state tax agencies to support employer onboarding and ongoing compliance.
- Perform daily tax-related operations, including tax filing, account setup, and issue resolution with government tax authorities.
- Provide constructive feedback to internal teams and government agencies to ensure accurate and timely tax registrations and account maintenance.
- Review and resolve inbound escalations related to tax issues, such as registration errors, registration challenges, and agency communications.
- Develop and execute tax operations strategies that streamline registration processes and tax filings.
- Identify opportunities for process improvements in tax registration workflows, ensuring efficiency and accuracy.
- Collaborate with R&D to automate tax registration and reporting processes, improving customer onboarding efficiency.
- Ensure compliance with federal, state, and local tax regulations, including timely and accurate tax registrations and submissions.
- Establish and maintain high-quality assurance standards for tax-related operations, ensuring accuracy in tax data and reporting.
- Serve as the primary point of contact for federal and state tax agencies, ensuring effective communication, prompt issue resolution, and maintaining strong agency relationships.
- Communicate agency tax-related updates and insights with internal stakeholders, generating reports on tax filings, registration status, and compliance metrics.
- Utilize internal software tools to analyze customer tax data, providing necessary insights to sales teams for tax-related aspects of customer proposals and engagements.
Requirements
- Proven experience in supervising operations, ideally in a payroll or similar environment.
- Strong project management skills with a track record of leading cross-functional initiatives.
- Excellent organizational and problem-solving skills.
- Strong leadership and team-building abilities.
- High level of comfort with technology and ability to work in a fast-paced, remote environment.
- Outstanding communication skills, both written and verbal.
- Ability to work autonomously and make decisions with minimal supervision.
- Passion for building new business lines and driving growth.
- Fluent in English; additional languages are a plus.
- Experience working remotely is preferred but not required.
- Ability to work U.S. hours (flexibility for Pacific time zone - PST + Eastern standard time - EST)
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
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