Payroll Lead overseeing payroll and pension processes and managing system implementations for the City of Hamilton. Ensuring compliance and integration across various platforms.
About the role
- Payroll Specialist managing multi-client payroll processes for an online payroll, HR, and health benefits service. Collaborating with Operations, Sales, and Product teams to enhance client services.
Responsibilities
- Provide support and troubleshooting to our clients
- Manage the on-boarding of new clients
- Organize projects across multiple departments to meet key deadlines
- Become a platform expert able to teach others all the nitty gritty stuff
- Responsible & fully accountable for the payroll & audit function of multiple clients
- Responsible for scheduling and running the assigned client payrolls by following standard operating procedures
- Maintains complete and accurate client profile notes as well as processing instructions for each client
- Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers
- Initiate pre and post production calls with a clients
- Performs quarterly & year-end audits including file review
- Provide critical and accurate statutory information to clients in the payroll area, such as tax filing
- Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues
- Provide input and create strategies as to how we can make our client’s experience even better
- Collaborate in improving organization-wide processes to help us scale
Requirements
- 1-2 years of experience in payroll and benefits management
- Bookkeeping and accounting experience is a plus
- PCP or CPM certification is a plus
- Strong Microsoft Excel skills
- High degree of organization and attention to detail
- Strong sense of ownership and commitment to working quickly and accurately in a fast-paced environment
Benefits
- Health benefits
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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