Own the technical relationship across the full customer lifecycle, before signature and after it
Lead discovery, architecture and security reviews, proofs of value, and technical decision-making conversations
Expand accounts from the first workflow to additional workflows across new and existing customers
Build workflows, custom steps, and integrations with customers' GitHub or GitLab, Jira or Linear, Slack, and existing CI systems
Translate customer problems and feedback into structured input for product and engineering roadmaps
Capture deployments as reusable reference architectures, workflow templates, and documented approaches
Handle security questionnaires, architecture reviews, compliance questions, and RFP inputs
Deliver technical workshops and executive briefings tailored to the audience
Design workflows and architectures that fit customer environments and prove them through working implementations
Contribute patterns from early deployments to the product line and enable partners and other architects to deploy them
Requirements
7+ years in technical roles, with substantial time in customer-facing architecture, including solutions architecture, principal or lead pre-sales engineering, technical consulting, professional services, or founding engineer work with design partners
Ability to code and be useful within an unfamiliar codebase and CI setup within a few days
Comfort with at least one of PHP and Symfony, JavaScript and TypeScript, Python, or Go
Fluency in Git workflows, CI/CD, testing strategy, code review practice, release management, and how these break at scale
Competence with containers, environments, secrets handling, cloud primitives, and production operations
Experience building with AI agents, including multi-step agentic workflows, tool and MCP integration, context engineering, evaluating and steering model output, and cost and latency tradeoffs
Working understanding of governance, audit, and cost control in agentic systems
Ability to anchor technical conversations in business outcomes
Executive presence with engineering, security, and finance stakeholders
Strong written communication for architecture documents, runbooks, and briefs
Comfort with ambiguity and working across time zones
Legally authorized to work in Canada or the US
Must complete a background check
Benefits
Flexible PTO
Comprehensive healthcare coverage (UK, Canada, France, Spain, USA)
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