Community Manager – Bilingual (EN/FR)

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About the role

  • Bilingual Community Manager managing social engagement, publishing, and escalation for Rethink, an independent creative agency. Connecting with English- and French-speaking communities across brand channels.

Responsibilities

  • Manage daily outbound and inbound engagement across social media platforms
  • Craft tone-governed, creative responses adhering to brand guidelines and Rethink quality standards
  • Flag and escalate potential issues quickly following established risk management protocols
  • Flag trending topics, viral comments, and user-generated content
  • Build warm, authentic relationships with community and advocates online
  • Work closely with the Account Director and Social Strategist to inform content calendars based on community feedback
  • Maintain response banks, FAQ logs, and publishing calendars
  • Perform daily publishing, active listening, and front-line community engagement across all brand handles in English and French

Requirements

  • 2–4 years of experience managing social communities for major brands
  • Strong written communication skills with quick, witty conversational instincts
  • Native fluency in French and English
  • Deep knowledge of Quebec culture

Benefits

  • Competitive compensation and benefits, including added mental health benefits
  • Variety of employee perks
  • Great work culture
  • No client meeting Mondays
  • Hybrid work environment
  • Access to Rethink’s national DE&I committee and working groups
  • Growth and training opportunities
  • Accommodations available upon request to selected candidates during any stage of the recruitment process

Job type

Full Time

Experience level

JuniorMid level

Salary

CA$65,000 - CA$75,000 per year

Degree requirement

No Education Requirement

Location requirements

HybridTorontoCanada

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