Bilingual Community Manager managing social engagement, publishing, and escalation for Rethink, an independent creative agency. Connecting with English- and French-speaking communities across brand channels.
Responsibilities
Manage daily outbound and inbound engagement across social media platforms
Craft tone-governed, creative responses adhering to brand guidelines and Rethink quality standards
Flag and escalate potential issues quickly following established risk management protocols
Flag trending topics, viral comments, and user-generated content
Build warm, authentic relationships with community and advocates online
Work closely with the Account Director and Social Strategist to inform content calendars based on community feedback
Maintain response banks, FAQ logs, and publishing calendars
Perform daily publishing, active listening, and front-line community engagement across all brand handles in English and French
Requirements
2–4 years of experience managing social communities for major brands
Strong written communication skills with quick, witty conversational instincts
Native fluency in French and English
Deep knowledge of Quebec culture
Benefits
Competitive compensation and benefits, including added mental health benefits
Variety of employee perks
Great work culture
No client meeting Mondays
Hybrid work environment
Access to Rethink’s national DE&I committee and working groups
Growth and training opportunities
Accommodations available upon request to selected candidates during any stage of the recruitment process
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