Account Executive selling Tax.com’s AI - driven corporate tax platform to mid - market and enterprise customers. Managing complex SaaS sales cycles from prospecting through closing and onboarding.
About the role
- Strategic healthcare account executive growing Ricoh Canada’s enterprise services portfolio. Managing C-suite relationships, account roadmaps, retention, expansion, and profitable growth.
Responsibilities
- Cultivate and expand client relationships with C-suite and Sr. VP executives
- Understand clients' business challenges and goals through effective client engagements
- Lead account-level business planning with clients
- Build 12–18 month account roadmaps aligned with industry roadmaps
- Drive profitable growth through customer engagements, contract retention and expansion, and additional services
- Align sales, operations, and subject-matter-expert resources with client initiatives
- Participate in industry webinars and events and stay informed on industry trends and challenges
- Present strategic thought leadership to C-level customers
- Analyze complex data from multiple sources to identify issues and propose solutions
- Communicate with senior decision-makers to understand infrastructure and business requirements in enterprise environments
- Articulate Ricoh's industry position and value to clients
- Build internal relationships and manage day-to-day sales activities
- Manage customer approval processes through sponsors
- Meet or exceed revenue and gross profit expectations
- Use CRM to enter and track sales data and activities daily
- Perform other duties as assigned
Requirements
- Bachelor degree or equivalent experience in related field
- 15+ years account management experience
- Experience working with executive level leaders in F1000 companies
- Experience growing services
- Demonstrated success using collaboration to build influence
- Thought leadership in customer engagement
- Outstanding verbal and written communication skills
- Ability to be proactive and provide creative ideas and solutions
- Ability to develop, nurture, and maintain professional relationships with relevant stakeholders
- Current understanding of Ricoh offerings
- Sound understanding of the solution design process
- Strong analytical skills
- Working knowledge of MS suite of business applications, CRM software, LinkedIn, and Microsoft Office
- Valid driver's license
- Reliable transportation and auto insurance coverage per Ricoh's policy
- Ability to travel approximately 50%, including overnight travel
Benefits
- Medical, dental, life, and disability insurance coverage
- Ricoh Canada Retirement plan with company matching contributions
- Team member tuition assistance programs
- Paid vacation time
- Paid holidays annually
- Benefits supporting health, wellness, and ongoing personal and professional development
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