Senior Product Manager modernizing ComPsych’s organizational mental health and absence - management products with AI. Owning strategy, roadmap, discovery, prototyping, and delivery decisions.
About the role
- Product Manager overseeing hardware strategy at ZOLEO, shaping rugged AI-connected devices for mission-critical communication needs. Collaborating across engineering and design to drive product development and innovation.
Responsibilities
- Own the Hardware Product Strategy & Roadmap.
- Define and execute the end-to-end roadmap for ZOLEO devices—from concept through launch and scale.
- Identify key product categories, align device strategy to market opportunities, and ensure tight integration with services, firmware, and mobile experiences.
- Stay informed on competitive offerings, including satellite-enabled smartphones and emerging connectivity providers, to ensure ZOLEO devices remain differentiated.
- Develop deep expertise in customer segments (outdoor, enterprise, government) and translate real-world use cases into differentiated device capabilities.
- Define how ZOLEO wins in mission-critical scenarios through purposeful design and superior usability.
- Identify and integrate emerging technologies—including AI, advanced networks, and new interface paradigms—into hardware products.
- Leverage AI tools to accelerate product discovery, prototyping, and decision-making while embedding intelligent features into device experiences.
- Own the device experience end-to-end across hardware, firmware, and service integration.
- Translate strategy into detailed requirements, user stories, and prototypes that clearly define UX, UI, and interaction models for engineering teams.
- Partner with engineering, design, and product leaders to assess feasibility, manage dependencies, and deliver predictable launch timelines.
- Ensure alignment between device capabilities and broader platform features.
- Support marketing, sales, and customer support teams with clear positioning, documentation, and training.
- Act as a subject matter expert on device capabilities and competitive differentiation, owning the triage and resolution of critical device issues in market.
- Define and track KPIs across device performance, customer satisfaction, and commercial outcomes.
- Embed telemetry into device and firmware requirements to generate actionable insights, and use data to continuously improve reliability, usability, and value.
Requirements
- 3–5+ years of experience managing integrated hardware and software products, with a proven ability to drive strategy and execution for connected devices.
- A bachelor’s degree in Engineering, Business, or equivalent practical experience is expected.
- Ability to engage deeply with engineering teams across hardware, firmware, and connectivity domains.
- Comfortable navigating trade-offs across RF systems, power, durability, and performance.
- Demonstrated ability to work directly with users and customers to uncover needs, validate solutions, and prioritize effectively—especially in complex or high-stakes environments.
- Hands-on experience leveraging AI tools to improve product development workflows, accelerate prototyping, and inform decision-making, with an interest in embedding AI into device functionality and user experience.
- Experience in satellite communications, IoT ecosystems, telematics platforms, or exposure to safety-critical or mission-critical product environments is preferred.
- Familiarity with ruggedized device design (IP ratings, environmental testing), embedded systems, OTA strategies, battery optimization, and field usability considerations is preferred.
Benefits
- Health, dental, and flexible spending accounts tailored to your needs.
- Vacation and sick days to help you rest, recharge, and stay well.
- A continuous learning environment backed by a professional development budget.
- A values-driven workplace where diverse perspectives are celebrated.
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