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SI
Automotive Claims Support Adjuster – Mechanical, Bilingual
Posted last month
About the role
- Bilingual claims adjuster administering mechanical vehicle service contract claims for Safe-Guard Products International. Reviewing coverage, repair estimates, documentation, and customer resolutions remotely.
Responsibilities
- Oversee and manage vehicle service contract claims.
- Conduct and coordinate inspections for claims exceeding defined thresholds or when required to validate reported failures.
- Review contract terms and determine coverage eligibility based on policy guidelines.
- Validate supporting documentation and assess repair estimates for accuracy and completeness.
- Communicate with repair facilities, customers, and internal partners to provide updates, guidance, and issue resolution.
- Maintain accurate claim records and documentation throughout the claims lifecycle.
- Meet productivity and quality benchmarks while applying sound judgment to support fair and consistent claim decisions.
- Identify and escalate complex issues or exceptions as needed.
- Perform active listening with concurrent accurate data entry.
- Operate in a remote environment with frequent inbound phone communication.
- Use claims management systems and internal tools to organize workload and ensure efficient processing.
Requirements
- High School diploma or equivalent
- Must be Fluent in English/French
- Minimum 2 years of experience within Automotive Service Industry required (Technician/Mechanic, Service Advisors, Parts Advisor, Parts Counter/Specialist)
- Must possess strong Automotive Technical and Mechanical knowledge.
- Previous experience in claims handling, automotive service, warranty administration, or a related field.
- Must be proficient in Windows, MS-Office Products and possess basic computer skills.
- Effective communication, documentation, and customer service skills.
- Ability to evaluate information, apply policy guidelines, and make sound decisions.
- Must be authorized to work in Canada
- Must be able to successfully pass a background check.
- ASE Certifications (Past or Current) preferred
- OEM Certifications (Past or Current) preferred
- Automotive Trade/Technical Degree/Graduate preferred
- Experience in Claims Adjudication preferred
Benefits
- Auxiliary Medical, Prescription, Dental, and Vision Insurance
- Registered Retirement Savings Plan
- Long-Term Disability Insurance
- Life Insurance
- Pet Insurance
- Paid Holidays and Paid Time Off
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement Program
- Ongoing Training & Personal Development
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